Compare AnswerDash and Axosoft Help Desk - Aug 2022

Shlomi LaviShlomi Lavi / Aug 23, 2022

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Bottom Line: Which is Better - AnswerDash or Axosoft Help Desk?

Axosoft Help Desk is more expensive to implement (TCO) than AnswerDash, and Axosoft Help Desk is rated higher (86/100) than AnswerDash (84/100). Axosoft Help Desk offers users more features (3) than AnswerDash (0).

Looking for the right Knowledge Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

AnswerDash Vs. Axosoft, LLC

AnswerDash: AnswerDash’s core purpose is to empower people with the right information, in the right place, at the right time We pursue this purpose while adhering to our company values: We are fanatical about our customers’ and users’ success We pursue our goals with passion and optimism We strive for elegance in all things We are relentless learners and...

Axosoft, LLC: Axosoft was founded in 2002 by someone who needed to figure out, “Who is working on what?!” As a senior consultant and project manager, Hamid Shojaee built OnTime for himself. Then he started giving it away free. Before long, hundreds of people were using OnTime... and requesting new features. Fortunately, they were even willing to pay for it, so H...

Who is more expensive? AnswerDash or OnTime Help Desk?

The real total cost of ownership (TCO) of Knowledge Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for AnswerDash and OnTime Help Desk.

AnswerDash price starts at $10 per license , On a scale between 1 to 10 AnswerDash is rated 2, which is much lower than the average cost of Knowledge Management software. OnTime Help Desk price starts at $105 per month , When comparing OnTime Help Desk to its competitors, the software is rated 4 - lower than the average Knowledge Management software cost.

Bottom line: OnTime Help Desk is more expensive than AnswerDash.

Which software includes more/better features?

We've compared AnswerDash Vs. Axosoft Help Desk based on some of the most important and required Knowledge Management features.

AnswerDash: We are still working to collect the list of features for AnswerDash.

OnTime Help Desk: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

AnswerDash is a great tool for use insmall businesses (1-20 employees) and medium-sized companies (10-500 employees)in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of IT andhelp desk. and OnTime Help Desk's target customer size include: Start up, Small business, Medium business, Large business.

AnswerDash

ITQlick rating
(4.7/5)

starts at $10 per license

AnswerDash is a tool offering users configurable “help” tab or button that floats in the web pages. Visitors needing support can simply click this tab and they will be presented lists of questions that they sel...

Categories: Help Desk, Self-Service Portal, Knowledge Management, Customer Experience Management.

Axosoft Help Desk

ITQlick rating
(3.4/5)

starts at $105 per month

OnTime Help Desk is a cloud-based help-desk software solution that aims at customer support and team collaboration. The solution has a customer service portal that allows customers to track down their issues as...

Categories: Help Desk.

Compare specifications

Compare features

AnswerDash: 0 Features

We are working to collect the list of features

OnTime Help Desk: 3 Features

Data Import/Export
Basic Reports
Online Customer Support
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
AnswerDash
ITQlick rating
4.7/5
Score
84/100
Pricing
2/10
License pricing
$10 per license
Functionality
4
Compare
Axosoft ...
ITQlick rating
3.4/5
Score
86/100
Pricing
4/10
License pricing
$105 per month
Functionality
4
Yext
ITQlick rating
3.3/5
Score
91/100
Pricing
6.4/10
License pricing
$199 per year
Functionality
3
Review
KnowledgeOwl
ITQlick rating
4.7/5
Score
89/100
Pricing
2/10
License pricing
$79 per month
Functionality
7
Lessons
ITQlick rating
4.5/5
Score
84/100
Pricing
2/10
License pricing
$8 per user/month
Functionality
15

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.