Compare AnswerDash and Richmond ServiceDesk - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - AnswerDash or Richmond ServiceDesk?

Richmond ServiceDesk is more expensive to implement (TCO) than AnswerDash, and Richmond ServiceDesk is rated with the same score (84/100) as AnswerDash (84/100).

Looking for the right Knowledge Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

AnswerDash Vs. Richmond Systems Ltd

AnswerDash: AnswerDash’s core purpose is to empower people with the right information, in the right place, at the right time We pursue this purpose while adhering to our company values: We are fanatical about our customers’ and users’ success We pursue our goals with passion and optimism We strive for elegance in all things We are relentless learners and...

Richmond Systems Ltd: Richmond Systems is a leading provider of best-in-class ITSM Help Desk and Asset Management software to organisations across all industries. With over 25 years of experience, we have been a trusted advisor to hundreds of organisations looking for solutions to help meet their demanding service management needs.

Who is more expensive? AnswerDash or Richmond ServiceDesk?

The real total cost of ownership (TCO) of Knowledge Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for AnswerDash and Richmond ServiceDesk.

AnswerDash price starts at $10 per license , On a scale between 1 to 10 AnswerDash is rated 2, which is much lower than the average cost of Knowledge Management software. Richmond ServiceDesk price starts at $35 per agent/month , When comparing Richmond ServiceDesk to its competitors, the software is rated 6 - similar to the average Knowledge Management software cost.

Bottom line: Richmond ServiceDesk is more expensive than AnswerDash.

Which software includes more/better features?

We've compared AnswerDash Vs. Richmond ServiceDesk based on some of the most important and required Knowledge Management features.

AnswerDash: We are still working to collect the list of features for AnswerDash.

Richmond ServiceDesk: We are still working to collect the list of features for Richmond ServiceDesk.

Target customer size

AnswerDash is a great tool for use insmall businesses (1-20 employees) and medium-sized companies (10-500 employees)in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of IT andhelp desk. The Richmond Service Desk software can be utilized for small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field customer support and services and CRM.