Compare AnswerDash vs Vivantio Pro

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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
AnswerDash
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
84/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$10 per license
Hosting
On premise and Cloud
Functionality score
4
Fit small business
Fit medium business
Fit large business
Software review
Vivantio
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
75/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$48 per user/month
Hosting
On premise and Cloud
Functionality score
3
Fit small business
Fit medium business
Fit large business
Software review
Freshdesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$19 per user/month
Hosting
On premise and Cloud
Functionality score
39
Fit small business
Fit medium business
Fit large business
Software review
SolarWinds
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.2/10
License pricing license pricing (if provided by the software vendor)
$800 per user/year
Hosting
Cloud
Functionality score
38
Fit small business
Fit medium business
Fit large business
Software review
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Hosting
On premise and Cloud
Functionality score
3
Fit small business
Fit medium business
Fit large business
Software review

AnswerDash Vs. Vivantio Pro: Which is better?

Shlomi Lavi / Mar 04, 2020

Looking for the right Help Desk solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor comparison

AnswerDash: AnswerDash’s core purpose is to empower people with the right information, in the right place, at the right time We pursue this purpose while adhering to our company values: We are fanatical about our customers’ and users’ success We pursue our goals with passion and optimism We strive for elegance in all things We are relentless learners and innovators We have a bias towards action, and we’re accountable to deliver results.

Vivantio: The UK's Most Popular SaaS Service Desk Solution.nnFormed in 2003, Vivantio is a privately owned limited company providing web based software solutions to customer service and support teams. nnVivantio was the first UK company to build a single service desk solution designed to be installed at customer premises and offered as a fully managed hosted service (software-as-a-service). nnThe flexibility and scalability of our software is reflected in our diverse customer base which includes public sector organisations such as the States of Jersey Police and the Royal Academy of Music; corporate customers such as DHL and Clerical Medical; as well as small independent service companies. nnVivantio has its headquarters in the UK and has quickly become a leading vendor of service desk software with thousands of users throughout the UK and more recently expanding into mainland Europe, North America and Asia Pacific.

Pricing/cost comparison

The real cost of Help Desk software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for AnswerDash TCO and Vivantio Pro total cost to help with the total cost of ownership calculation.

AnswerDash price Starting from $10 per license , on a scale between 1 to 10 AnswerDash is rated 2, which is much lower than the average cost of Help Desk software. Vivantio Pro price Starting from $48 per user/month , when comparing Vivantio Pro to their competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line:Vivantio Pro is more expensive than AnswerDash.

Features and functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared AnswerDash Vs. Vivantio Pro based on some of the most important and required Help Desk features.
AnswerDash: We are still working to collect the list of features of AnswerDash. .
Vivantio Pro list of features include the following: We are still working to collect the list of features of Vivantio Pro.

Target customer size

AnswerDash is a great tool for use insmall businesses (1-20 employees) and medium-sized companies (10-500 employees)in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of IT andhelp desk. and Vivantio Pro's target customer size include: Small business, Medium business, Large business.

AnswerDash

ITQlick rating
(4.7/5)

Starting from $10 per license

AnswerDash is a tool offering users configurable “help” tab or button that floats in the web pages. Visitors needing support can simply click this tab and they will be presented lists of questions that they sel...

Categories: Help Desk, Self-Service Portal, Knowledge Management, Customer Experience Management.

Vivantio Pro

ITQlick rating
(4.3/5)

Starting from $48 per user/month

Vivantio Pro is a trending cloud-based Help Desk software, it is designed to support small, medium and large size business. Vivantio Pro received a rating of 4.3 from ITQlick team. The software cost is consider...

Categories: .

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Compare specifications

AnswerDash Specifications

Name: AnswerDash
Company: AnswerDash
Address ANSWERDASH, 1501 4TH AVENUE, SEATTLE, WA, 98101, UNITED STATES
Platforms: Desktop, Mobile

Vivantio Pro Specifications

Name: Vivantio Pro
Company: Vivantio
Address 27-31 Boulevard, Weston-super-Mare, BS23 1NF
Website:https://www.vivantio.com/
Platforms: Desktop, Mobile, Cloud

Compare features

AnswerDash: 0 Features

We are working to collect the list of features

Vivantio Pro: 0 Features

We are working to collect the information