Shlomi Lavi /
Sep 28, 2023
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Bottom Line: Which is Better - AnswerDash or Zendesk?
Zendesk is more expensive to implement (TCO) than AnswerDash, and Zendesk is rated higher (92/100) than AnswerDash (84/100). Zendesk offers users more features (23) than AnswerDash (0). There is a clear winner in this case and it is Zendesk!
Looking for the right Knowledge Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
AnswerDash Vs. Zendesk
AnswerDash: AnswerDash’s core purpose is to empower people with the right information, in the right place, at the right time
We pursue this purpose while adhering to our company values:
We are fanatical about our customers’ and users’ success
We pursue our goals with passion and optimism
We strive for elegance in all things
We are relentless learners and...
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
Who is more expensive? AnswerDash or Zendesk?
The real total cost of ownership (TCO) of Knowledge Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for AnswerDash and Zendesk.
AnswerDash price starts at $10 per license , On a scale between 1 to 10 AnswerDash is rated 2, which is much lower than the average cost of Knowledge Management software. Zendesk price starts at $49 per agent/month , When comparing Zendesk to its competitors, the software is rated 2 - much lower than the average Knowledge Management software cost.
Bottom line: AnswerDash cost is around the same cost of Zendesk.
Which software includes more/better features?
We've compared AnswerDash Vs. Zendesk based on some of the most important and required Knowledge Management features.
AnswerDash: We are still working to collect the list of features for AnswerDash.
Zendesk: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows.
Target customer size
AnswerDash is a great tool for use insmall businesses (1-20 employees) and medium-sized companies (10-500 employees)in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of IT andhelp desk. Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process.