Compare AnswerHub and Salesforce CRM - Apr 2024

Shlomi LaviShlomi Lavi / Apr 10, 2024

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Bottom Line: Which is Better - AnswerHub or Salesforce CRM?

AnswerHub is more expensive to implement (TCO) than Salesforce CRM, and Salesforce CRM is rated higher (98/100) than AnswerHub (82/100). Salesforce CRM offers users more features (21) than AnswerHub (0). There is a clear winner in this case and it is Salesforce CRM!

Looking for the right Knowledge Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

DZone Software Vs. Salesforce.com

DZone Software: DZone Software is an Inc. 5000 high-growth company (2014 and 2015) that provides tools and processes to help customers accelerate productivity through agile learning and knowledge-centered collaboration. Our proprietary TeamHub platform powers scalable, secure solutions for world-class customers like IBM, Microsoft, GE, LinkedIn, Amazon, Facebook, ...

Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...

Who is more expensive? AnswerHub or Salesforce?

The real total cost of ownership (TCO) of Knowledge Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for AnswerHub and Salesforce.

AnswerHub accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 AnswerHub is rated 10, which is much higher than the average cost of Knowledge Management software. Salesforce price starts at $25 per user/month , When comparing Salesforce to its competitors, the software is rated 2 - much lower than the average Knowledge Management software cost.

Bottom line: AnswerHub is more expensive than Salesforce.

Which software includes more/better features?

We've compared AnswerHub Vs. Salesforce CRM based on some of the most important and required Knowledge Management features.

AnswerHub: We are still working to collect the list of features for AnswerHub.

Salesforce: Campaign Dashboard, Campaign Management, Case Management, Contact Management, Customer Database.

Target customer size

AnswerHub's typical customers include: Small, medium and large size businesses, Salesforce is optimal for people as well as companies.



AnswerHub

ITQlick rating
(4.1/5)

AnswerHub is a knowledge management software designed to help developers boost productivity and scale support without adding headcount. The software is also a centralized platform from which they can onboard, t...

Categories: Content Management, Document Management, CRM, Banking CRM.

Salesforce CRM

ITQlick rating
(4.4/5)

starts at $25 per user/month

Salesforce is a cloud-hosted customer relationship management (CRM) software suite that offer solutions for small, mid-level and enterprise organizations focusing mainly on sales and support. The software offer...

Categories: Data Analysis Tools, Computer Telephony Integration (CTI), Mobile, Case Management, Social Media.

Compare specifications

Compare features

AnswerHub: 0 Features

We are working to collect the list of features

Salesforce: 21 Features

Campaign Dashboard
Campaign Management
Case Management
Contact Management
Customer Database
Customer Self Service Portal
Customer Service
Customer Support Tracking
Dashboards
Email Marketing
Knowledge Base
Lead Management
Marketing Automation
Multi-Channel Marketing
Multi-Language
Sales Automation
Sales Reports
Social Advertising
Workflow Rules & Management
Collaboration Center
Report Viewing
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
AnswerHub
ITQlick rating
4.1/5
Score
82/100
Pricing
10/10
License pricing
Pricing not available
Functionality
16
Compare
Salesfor...
ITQlick rating
4.4/5
Score
98/100
Pricing
3/10
License pricing
$25 per user/month
Functionality
28
Yext
ITQlick rating
3.3/5
Score
91/100
Pricing
6.4/10
License pricing
$199 per year
Functionality
3
Review
KnowledgeOwl
ITQlick rating
4.7/5
Score
89/100
Pricing
2/10
License pricing
$79 per month
Functionality
7
Lessons
ITQlick rating
4.5/5
Score
84/100
Pricing
2/10
License pricing
$8 per user/month
Functionality
15

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.