Shlomi Lavi / Oct 22, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
SmartSupport is more expensive to implement (TCO) than Apple Remote Desktop, and SmartSupport is rated higher (78/100) than Apple Remote Desktop (59/100). SmartSupport offers users more features (17) than Apple Remote Desktop (3).
Looking for the right Remote Support solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Apple: Apple Inc., formerly Apple Computer, Inc., is an American multinational corporation headquartered in Cupertino, California[2] that designs, develops, and sells consumer electronics, computer software and personal computers. Its best-known hardware products are the Mac line of computers, the iPod music player, the iPhone smartphone, and the iPad tab...
Safeharbor Knowledge Solutions: Safeharbor Knowledge Solutions is a provider of forums & knowledge base software tools and knowledge management solutions. Our applications optimize knowledge base content, simplify knowledge base and forum management, and help organizations maximize their support channel ROI. Set up a knowledge base on your website in minutes and start deflecting ...
The real total cost of ownership (TCO) of Remote Support software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Apple Remote Desktop and SmartSupport.
Apple Remote Desktop price starts at $83 per license , On a scale between 1 to 10 Apple Remote Desktop is rated 6, which is similar to the average cost of Remote Support software. SmartSupport price starts at $199 per user/month , When comparing SmartSupport to its competitors, the software is rated 8 - higher than the average Remote Support software cost.
Bottom line: SmartSupport is more expensive than Apple Remote Desktop.
We've compared Apple Remote Desktop Vs. SmartSupport based on some of the most important and required Remote Support features.
Apple Remote Desktop: Data Import/Export, Basic Reports, Online Customer Support.
SmartSupport: Change Management, Document Management, Email Integration, Knowledge Base/FAQ, Mobile Integration.
Apple Remote Desktop's typical customers include: Medium business, Large business, Private use, SmartSupport is a SaaS solution that can scale to address any business size that needs support for knowledge management.
starts at $83 per license
Apple Remote Desktop is a leading cloud-based Remote Support software, it is designed to support medium and large size business. Apple Remote Desktop received a rating of 4.4 from ITQlick team. The software cos...
Compare Pricingstarts at $199 per user/month
SmartSupport provides Knowledge Base software integrated with Community Forums. The software provides a simple and user-friendly setup that provides strong search options to enable high agent productivity, by r...
PriceDemo| ITQlick Score: | 59/100 |
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| ITQlick Rating: |
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| Pricing: | 6/10 - average cost |
| Category: | Remote Support -> Apple Remote Desktop review |
| Company: | Apple |
| Pricing: | starts at $83 per license |
| Typical customers: | Medium business, Large business, Private use |
| Platforms: | Desktop |
| Links: | Apple Remote Desktop review, Apple Remote Desktop pricing, Apple Remote Desktop alternatives |
| ITQlick Score: | 78/100 |
|---|---|
| ITQlick Rating: |
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| Pricing: | 8/10 - high cost |
| Category: | Knowledge Management -> SmartSupport review |
| Company: | Safeharbor Knowledge Solutions |
| Pricing: | starts at $199 per user/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Cloud |
| Links: | SmartSupport review, SmartSupport pricing, SmartSupport alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.