Compare Aspect CXP Pro and GoToMeeting - Apr 2022

Shlomi Lavi

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Bottom Line: Which is Better - Aspect CXP Pro or GoToMeeting?

Aspect CXP Pro is more expensive to implement (TCO) than GoToMeeting, and GoToMeeting is rated higher (97/100) than Aspect CXP Pro (72/100). Both tools offer the same amount of features.

Looking for the right IVR solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Aspect Software, Inc Vs. Citrix Systems, Inc.

Aspect Software, Inc: Aspect builds customer relationships through a combination of contact management, workforce optimization and Microsoft unified communications and collaboration platform solutions, enabling organizations to meet the expectations of today’s technology-savvy, socially connected consumer by bringing customer contact to every key functional area of the ...

Citrix Systems, Inc.: Citrix transforms how businesses and IT work and people collaborate in the cloud era. With market-leading cloud, collaboration, networking and virtualization technologies, Citrix powers mobile workstyles and cloud services, making complex enterprise IT simpler and more accessible for 260,000 organizations. Citrix products touch 75 percent of Int...

Who is more expensive? Aspect CXP Pro or GoToMeeting?

The real total cost of ownership (TCO) of IVR software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Aspect CXP Pro and GoToMeeting.

Aspect CXP Pro price Has a free version , On a scale between 1 to 10 Aspect CXP Pro Software is rated 8, which is higher than the average cost of IVR software. GoToMeeting price starts at $12 per organizer/month , When comparing GoToMeeting to its competitors, the software is rated 4 - lower than the average IVR software cost.

Bottom line: Aspect CXP Pro is more expensive than GoToMeeting.

Which software includes more/better features?

We've compared Aspect CXP Pro Vs. GoToMeeting based on some of the most important and required IVR features.

Aspect CXP Pro: Call Recording, Inbound Call Center, IVR (Interactive Voice Response), Outbound Call Center, Call Center.

GoToMeeting: Chat, Mobile Access, Collaboration, Project Management, Scheduling.

Target customer size

Aspect CXP Pro's typical customers include: Medium and large size businesses, GoToMeeting is excellent companies of all dimensions.