Compare Aspect CXP Pro and Metaphor IVR+ - May 2022

Shlomi LaviShlomi Lavi / May 25, 2022

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Bottom Line: Which is Better - Aspect CXP Pro or Metaphor IVR+?

Aspect CXP Pro is more expensive to implement (TCO) than Metaphor IVR+, and Metaphor IVR+ is rated higher (84/100) than Aspect CXP Pro (72/100). Both tools offer the same amount of features.

Looking for the right IVR solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Aspect Software, Inc Vs. USAN INC

Aspect Software, Inc: Aspect builds customer relationships through a combination of contact management, workforce optimization and Microsoft unified communications and collaboration platform solutions, enabling organizations to meet the expectations of today’s technology-savvy, socially connected consumer by bringing customer contact to every key functional area of the ...

USAN INC: USAN helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry’s best cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, USAN’s portfolio of call center products gives users infinite flexibili...

Who is more expensive? Aspect CXP Pro or Metaphor IVR+?

The real total cost of ownership (TCO) of IVR software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Aspect CXP Pro and Metaphor IVR+.

Aspect CXP Pro price Has a free version , On a scale between 1 to 10 Aspect CXP Pro Software is rated 8, which is higher than the average cost of IVR software. Metaphor IVR+ accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Aspect CXP Pro Software is rated 8, which is higher than the average cost of IVR software.

Bottom line: Aspect CXP Pro is more expensive than Metaphor IVR+.

Which software includes more/better features?

We've compared Aspect CXP Pro Vs. Metaphor IVR+ based on some of the most important and required IVR features.

Aspect CXP Pro: Call Recording, Inbound Call Center, IVR (Interactive Voice Response), Outbound Call Center, Call Center.

Metaphor IVR+: Basic Reports, Data Import/Export, Online Customer Support, Call Recording, Call Center.

Target customer size

Aspect CXP Pro's typical customers include: Medium and large size businesses, and Metaphor IVR+'s target customer size include: Medium and large size businesses.



Aspect CXP Pro

ITQlick rating
(4.5/5)

Has a free version

Aspect CXP Pro Software is a growing cloud-based Call Center software, it is designed to support medium and large size call centers. Aspect CXP Pro Software received a rating of 4.5 from ITQlick team. The softw...

Categories: Automatic Call Distribution (ACD), Call Monitoring, Call Recording, Conference Calling.

Metaphor IVR+

ITQlick rating
(4/5)

Metaphor IVR+ is a fast growing cloud-based Call Center software, it is designed to support medium and large size call centers. Metaphor IVR+ received a rating of 4 from ITQlick team. The software cost is consi...

Categories: Automatic Call Distribution (ACD), Call Monitoring, Call Recording, Conference Calling, Call Center.

Compare specifications

Compare features

Aspect CXP Pro: 5 Features

Call Recording
Inbound Call Center
IVR (Interactive Voice Response)
Outbound Call Center
Call Center

Metaphor IVR+: 5 Features

Basic Reports
Data Import/Export
Online Customer Support
Call Recording
Call Center
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Aspect C...
ITQlick rating
4.5/5
Score
72/100
Pricing
8/10
License pricing
Has a free version
Functionality
13
Compare
Metaphor...
ITQlick rating
4/5
Score
84/100
Pricing
2/10
License pricing
Pricing not available
Functionality
13
Nuance I...
ITQlick rating
3.1/5
Score
92/100
Pricing
6/10
License pricing
Pricing not available
Functionality
4
VoiceGui...
ITQlick rating
5/5
Score
76/100
Pricing
4/10
License pricing
$99 per license
Functionality
12
Voxco IV...
ITQlick rating
4/5
Score
76/100
Pricing
6/10
License pricing
Pricing not available
Functionality
13

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.