Compare Aspect CXP Pro and VoiceGuide IVR - Apr 2022

Shlomi Lavi

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Bottom Line: Which is Better - Aspect CXP Pro or VoiceGuide IVR?

Aspect CXP Pro is more expensive to implement (TCO) than VoiceGuide IVR, and VoiceGuide IVR is rated higher (76/100) than Aspect CXP Pro (72/100). Both tools offer the same amount of features.

Looking for the right IVR solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Aspect Software, Inc Vs. Katalina Technologies Pty Ltd.

Aspect Software, Inc: Aspect builds customer relationships through a combination of contact management, workforce optimization and Microsoft unified communications and collaboration platform solutions, enabling organizations to meet the expectations of today’s technology-savvy, socially connected consumer by bringing customer contact to every key functional area of the ...

Katalina Technologies Pty Ltd.: Deploy Inbound & Outbound IVR Systems Quickly Visual Application Designer Easy to deploy Easy to manage.

Who is more expensive? Aspect CXP Pro or VoiceGuide IVR?

The real total cost of ownership (TCO) of IVR software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Aspect CXP Pro and VoiceGuide IVR.

Aspect CXP Pro price Has a free version , On a scale between 1 to 10 Aspect CXP Pro Software is rated 8, which is higher than the average cost of IVR software. VoiceGuide IVR price starts at $99 per license , When comparing VoiceGuide IVR to its competitors, the software is rated 4 - lower than the average IVR software cost.

Bottom line: Aspect CXP Pro is more expensive than VoiceGuide IVR.

Which software includes more/better features?

We've compared Aspect CXP Pro Vs. VoiceGuide IVR based on some of the most important and required IVR features.

Aspect CXP Pro: Call Recording, Inbound Call Center, IVR (Interactive Voice Response), Outbound Call Center, Call Center.

VoiceGuide IVR: Call Conferencing, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.

Target customer size

Aspect CXP Pro's typical customers include: Medium and large size businesses, The majority of the customers of VoiceGuide IVR comes from small (typically has 10 to 100 employees) and medium-sized (typically has 100 to 1,000 employees) businesses that enjoy the advantages coming from IT, data and web hosting and information-related services sector, mainly with contact center management.