Compare Aspect CXP Pro and Voxco IVR - Apr 2022

Shlomi Lavi

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Bottom Line: Which is Better - Aspect CXP Pro or Voxco IVR?

Aspect CXP Pro is more expensive to implement (TCO) than Voxco IVR, and Voxco IVR is rated higher (76/100) than Aspect CXP Pro (72/100). Both tools offer the same amount of features.

Looking for the right IVR solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Aspect Software, Inc Vs. Voxco

Aspect Software, Inc: Aspect builds customer relationships through a combination of contact management, workforce optimization and Microsoft unified communications and collaboration platform solutions, enabling organizations to meet the expectations of today’s technology-savvy, socially connected consumer by bringing customer contact to every key functional area of the ...

Voxco: You conduct surveys. We help you do exactly that. We provide the survey tools to make sure your surveys are delivered efficiently and data is collected accurately, and projects go off without a hitch. You wonder if we can handle your particular organization. Voxco counts hundreds of clients worldwide, from small market research agencies to large...

Who is more expensive? Aspect CXP Pro or Voxco IVR?

The real total cost of ownership (TCO) of IVR software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Aspect CXP Pro and Voxco IVR.

Aspect CXP Pro price Has a free version , On a scale between 1 to 10 Aspect CXP Pro Software is rated 8, which is higher than the average cost of IVR software. Voxco IVR accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Aspect CXP Pro Software is rated 8, which is higher than the average cost of IVR software.

Bottom line: Aspect CXP Pro is more expensive than Voxco IVR.

Which software includes more/better features?

We've compared Aspect CXP Pro Vs. Voxco IVR based on some of the most important and required IVR features.

Aspect CXP Pro: Call Recording, Inbound Call Center, IVR (Interactive Voice Response), Outbound Call Center, Call Center.

Voxco IVR: Blended Call Center, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.

Target customer size

Aspect CXP Pro's typical customers include: Medium and large size businesses, The main Voxco IVR customers are entrepreneurs and experts engaging in the small (with about 10 – 100 employees) to medium-sized (with about 100 – 1,000 employees) businesses and even large enterprises that harness the services from IT, data hosting, processing and related information services, mainly with call center and its management.