Compare Aspect Unified IP and Grasshopper - Apr 2022

Shlomi LaviShlomi Lavi / Apr 22, 2022

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Bottom Line: Which is Better - Aspect Unified IP or Grasshopper?

Aspect Unified IP is more expensive to implement (TCO) than Grasshopper, and Grasshopper is rated higher (85/100) than Aspect Unified IP (75/100). Aspect Unified IP offers users more features (11) than Grasshopper (3).

Looking for the right Auto Dialer / Predictive Dialer solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Aspect Software, Inc Vs. Grasshopper Inc.

Aspect Software, Inc: Aspect builds customer relationships through a combination of contact management, workforce optimization and Microsoft unified communications and collaboration platform solutions, enabling organizations to meet the expectations of today’s technology-savvy, socially connected consumer by bringing customer contact to every key functional area of the ...

Grasshopper Inc.: Founded by two entrepreneurs, Grasshopper has been making it easier to start and grow a small business since 2003. Back then, we started as just two guys with a dream and to date have served over 100,000 entrepreneurs (and we're still growing). The Grasshopper virtual phone system helps entrepreneurs sound more professional and stay connected fr...

Who is more expensive? Aspect Unified IP or Grasshopper?

The real total cost of ownership (TCO) of Auto Dialer / Predictive Dialer software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Aspect Unified IP and Grasshopper.

Aspect Unified IP accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Aspect Unified IP is rated 6, which is similar to the average cost of Auto Dialer / Predictive Dialer software. Grasshopper price starts at $26 per month , When comparing Grasshopper to its competitors, the software is rated 4 - lower than the average Auto Dialer / Predictive Dialer software cost.

Bottom line: Aspect Unified IP is more expensive than Grasshopper.

Which software includes more/better features?

We've compared Aspect Unified IP Vs. Grasshopper based on some of the most important and required Auto Dialer / Predictive Dialer features.

Aspect Unified IP: this software is considered "feature-rich" with more than 10 important features, here is a partial list: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Blended Call Center, Call Conferencing, Call Queue Management, CRM with Call Center, DTMF (Dial Tone Multi-Frequency), Inbound Call Center.

Grasshopper: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Aspect Unified IP is best for those companies that need to ensure that their contact centre can provide an improved customer experience. Mainly the software has been deployed in small and medium businesses, although it can also be used for large businesses in some cases.



Aspect Unified IP

ITQlick rating
(4.4/5)

Aspect Unified IP is communications software which offers inbound and out-bound omnichannel capabilities for medium and large companies. It has call center capabilities including ACD, CRM integration, outbound ...

Categories: Automatic Call Distribution (ACD), Call Monitoring, Call Recording, Conference Calling.

Grasshopper

ITQlick rating
(4.5/5)

starts at $26 per month

Grasshopper is a virtual phone and call management solution for small and medium businesses. It also offers help desk solutions and customization of the customer support. The software was designed and l...

Categories: Communications, Webinar.

Compare specifications

Compare features

Aspect Unified IP: 11 Features

ACD (Automatic Call Distribution)
ANI (Automatic Number Identification)
Blended Call Center
Call Conferencing
Call Queue Management
CRM with Call Center
DTMF (Dial Tone Multi-Frequency)
Inbound Call Center
Outbound Call Center
Real Time Reporting
Virtual Call Center Support

Grasshopper: 3 Features

Data Import/Export
Basic Reports
Online Customer Support
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Aspect U...
ITQlick rating
4.4/5
Score
75/100
Pricing
6/10
License pricing
Pricing not available
Functionality
21
Compare
Grasshopper
ITQlick rating
4.5/5
Score
85/100
Pricing
5.6/10
License pricing
$26 per month
Functionality
5
Winleads
ITQlick rating
3.2/5
Score
91/100
Pricing
5.2/10
License pricing
$495 per license
Functionality
6
FrontSpin
ITQlick rating
4.5/5
Score
83/100
Pricing
4/10
License pricing
Has a free version
Functionality
14
DialerAI
ITQlick rating
3/5
Score
82/100
Pricing
10/10
License pricing
$199 per month
Functionality
20

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.