Compare Aspect Unified IP and PhoneBurner - Jan 2023

Shlomi Lavi

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Bottom Line: Which is Better - Aspect Unified IP or PhoneBurner?

PhoneBurner is more expensive to implement (TCO) than Aspect Unified IP, and PhoneBurner is rated higher (80/100) than Aspect Unified IP (75/100). Aspect Unified IP offers users more features (11) than PhoneBurner (5).

Looking for the right Auto Dialer / Predictive Dialer solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Aspect Software, Inc Vs. PhoneBurner

Aspect Software, Inc: Aspect builds customer relationships through a combination of contact management, workforce optimization and Microsoft unified communications and collaboration platform solutions, enabling organizations to meet the expectations of today’s technology-savvy, socially connected consumer by bringing customer contact to every key functional area of the ...

PhoneBurner: Based in Ladera Ranch CA, our team of software engineers, programmers, and sales pros were united in a single mission – help people using the phone as a relationship-building and selling tool, to do it better. PhoneBurner is a technology company in practice. It’s a people business at heart. That means our dialer doesn’t call numbers at will, frust...

Who is more expensive? Aspect Unified IP or PhoneBurner?

The real total cost of ownership (TCO) of Auto Dialer / Predictive Dialer software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Aspect Unified IP and PhoneBurner.

Aspect Unified IP accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Aspect Unified IP is rated 6, which is similar to the average cost of Auto Dialer / Predictive Dialer software. PhoneBurner price starts at $127 per user/month , When comparing PhoneBurner to its competitors, the software is rated 8 - higher than the average Auto Dialer / Predictive Dialer software cost.

Bottom line: PhoneBurner is more expensive than Aspect Unified IP.

Which software includes more/better features?

We've compared Aspect Unified IP Vs. PhoneBurner based on some of the most important and required Auto Dialer / Predictive Dialer features.

Aspect Unified IP: this software is considered "feature-rich" with more than 10 important features, here is a partial list: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Blended Call Center, Call Conferencing, Call Queue Management, CRM with Call Center, DTMF (Dial Tone Multi-Frequency), Inbound Call Center.

PhoneBurner: Call Conferencing, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.

Target customer size

Aspect Unified IP is best for those companies that need to ensure that their contact centre can provide an improved customer experience. and PhoneBurner's target customer size include: Small, medium and large size businesses.