Compare Alvaria and Infinity Call Tracking - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - Alvaria or Infinity Call Tracking?

Alvaria is more expensive to implement (TCO) than Infinity Call Tracking, and Alvaria is rated higher (83/100) than Infinity Call Tracking (75/100). Alvaria offers users more features (5) than Infinity Call Tracking (0).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Aspect Software, Inc Vs. Infinity Tracking

Aspect Software, Inc: Aspect builds customer relationships through a combination of contact management, workforce optimization and Microsoft unified communications and collaboration platform solutions, enabling organizations to meet the expectations of today’s technology-savvy, socially connected consumer by bringing customer contact to every key functional area of the ...

Infinity Tracking: Infinity is the UK’s leading advanced call tracking, call management and complete business phone solution, all delivered from the Infinity Cloud. Available in over 50 countries, Infinity’s technology allows you to measure which marketing channels generate calls giving you complete insight into every touch point of your customer’s journey. Incor...

Who is more expensive? Alvaria or Infinity Call Tracking?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Alvaria and Infinity Call Tracking.

Alvaria accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Aspect Via Customer Engagement Center Software is rated 8, which is higher than the average cost of Call Center software. Infinity Call Tracking price starts at $199 per month , When comparing Infinity Call Tracking to its competitors, the software is rated 6 - similar to the average Call Center software cost.

Bottom line: Alvaria is more expensive than Infinity Call Tracking.

Which software includes more/better features?

We've compared Alvaria Vs. Infinity Call Tracking based on some of the most important and required Call Center features.

Alvaria: Chat, Data Analysis Tools, BI & Analytics, Call Center, Communications.

Infinity Call Tracking: We are still working to collect the list of features for Infinity Call Tracking.

Target customer size

Alvaria's typical customers include: Medium and large size businesses, and Infinity Call Tracking's target customer size include: Small, medium and large size businesses.