Aspect is a call center software that allows businesses to connect their customers with agents, which improves customer experience. It helps users automate live communication, inbound and outbound interactions ...
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Alvaria is more expensive to implement (TCO) than USAN IVR, and USAN IVR is rated higher (89/100) than Alvaria (83/100). Alvaria offers users more features (5) than USAN IVR (3).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Aspect Software, Inc: Aspect builds customer relationships through a combination of contact management, workforce optimization and Microsoft unified communications and collaboration platform solutions, enabling organizations to meet the expectations of today’s technology-savvy, socially connected consumer by bringing customer contact to every key functional area of the ...
USAN INC: USAN helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry’s best cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, USAN’s portfolio of call center products gives users infinite flexibili...
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Alvaria and USAN IVR.
Alvaria accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Aspect Via Customer Engagement Center Software is rated 8, which is higher than the average cost of Call Center software. USAN IVR price starts at $1,000 per license , When comparing USAN IVR to its competitors, the software is rated 6 - similar to the average Call Center software cost.
Bottom line: Alvaria is more expensive than USAN IVR.
We've compared Alvaria Vs. USAN IVR based on some of the most important and required Call Center features.
Alvaria: Chat, Data Analysis Tools, BI & Analytics, Call Center, Communications.
USAN IVR: Data Import/Export, Basic Reports, Online Customer Support.
Alvaria's typical customers include: Medium and large size businesses, and USAN IVR's target customer size include: Small business, Large business.
Aspect is a call center software that allows businesses to connect their customers with agents, which improves customer experience. It helps users automate live communication, inbound and outbound interactions ...
Compare Pricingstarts at $1,000 per license
USAN IVR is a Cloud-based Call Center Software that enables its users to set up an omnichannel IVR system to bolster customer service experience.
Compare PricingITQlick Score: | 83/100 |
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ITQlick Rating: |
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Pricing: | 8/10 - high cost |
Category: | Call Center -> Alvaria review |
Company: | Aspect Software, Inc |
Typical customers: | Medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Alvaria review, Alvaria pricing, Alvaria alternatives |
ITQlick Score: | 89/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | Call Center -> USAN IVR review |
Company: | USAN INC |
Pricing: | starts at $1,000 per license |
Typical customers: | Small business, Large business |
Platforms: | Desktop, Cloud |
Links: | USAN IVR review, USAN IVR pricing, USAN IVR alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.