Compare Alvaria and VanillaSoft - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - Alvaria or VanillaSoft?

Alvaria is more expensive to implement (TCO) than VanillaSoft, and Alvaria is rated higher (83/100) than VanillaSoft (80/100). Alvaria offers users more features (5) than VanillaSoft (3).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Aspect Software, Inc Vs. VanillaSoft

Aspect Software, Inc: Aspect builds customer relationships through a combination of contact management, workforce optimization and Microsoft unified communications and collaboration platform solutions, enabling organizations to meet the expectations of today’s technology-savvy, socially connected consumer by bringing customer contact to every key functional area of the ...

VanillaSoft: Whether you're a small business or a large enterprise, your inside sales group is an integral part of your revenue stream. If you are a call center, then productivity and quality are essential features of success. VanillaSoft's hosted, Web-based applications offer an affordable and easy-to-use solution for making the most of your outbound callin...

Who is more expensive? Alvaria or VanillaSoft?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Alvaria and VanillaSoft.

Alvaria accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Aspect Via Customer Engagement Center Software is rated 8, which is higher than the average cost of Call Center software. VanillaSoft price starts at $80 per month , When comparing VanillaSoft to its competitors, the software is rated 4 - lower than the average Call Center software cost.

Bottom line: Alvaria is more expensive than VanillaSoft.

Which software includes more/better features?

We've compared Alvaria Vs. VanillaSoft based on some of the most important and required Call Center features.

Alvaria: Chat, Data Analysis Tools, BI & Analytics, Call Center, Communications.

VanillaSoft: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Alvaria's typical customers include: Medium and large size businesses, VanillaSoft is suitable for a wide range of industries including insurance, banking and finance, education, manufacturing, mortgage, telemarketing, media and communications and nonprofit.