Compare Alvaria and ReadyMode - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - Alvaria or ReadyMode?

Alvaria is more expensive to implement (TCO) than ReadyMode, and ReadyMode is rated higher (87/100) than Alvaria (83/100). Both tools offer the same amount of features.

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Aspect Software, Inc Vs. XenCALL

Aspect Software, Inc: Aspect builds customer relationships through a combination of contact management, workforce optimization and Microsoft unified communications and collaboration platform solutions, enabling organizations to meet the expectations of today’s technology-savvy, socially connected consumer by bringing customer contact to every key functional area of the ...

XenCALL: Xen Call has twenty years of experience in call center tool development and telecommunications, as well as a 25 combined years at the executive level, in call center administration, training, management consultation.

Who is more expensive? Alvaria or XenCALL Predictive Dialer?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Alvaria and XenCALL Predictive Dialer.

Alvaria accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Aspect Via Customer Engagement Center Software is rated 8, which is higher than the average cost of Call Center software. XenCALL Predictive Dialer price starts at $125 per license/month , When comparing XenCALL Predictive Dialer to its competitors, the software is rated 6 - similar to the average Call Center software cost.

Bottom line: Alvaria is more expensive than XenCALL Predictive Dialer.

Which software includes more/better features?

We've compared Alvaria Vs. ReadyMode based on some of the most important and required Call Center features.

Alvaria: Chat, Data Analysis Tools, BI & Analytics, Call Center, Communications.

XenCALL Predictive Dialer: Blended Call Center, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.

Target customer size

Alvaria's typical customers include: Medium and large size businesses, ReadyMode is ideal for small contact centers (1-49 agents or employees) and medium-sized contact centers and organizations (50-99 agents or employees).