Compare Aspect Zipwire and Infinity Call Tracking - Jun 2022

Shlomi LaviShlomi Lavi / Jun 24, 2022

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Bottom Line: Which is Better - Aspect Zipwire or Infinity Call Tracking?

Infinity Call Tracking is more expensive to implement (TCO) than Aspect Zipwire, and Aspect Zipwire is rated higher (83/100) than Infinity Call Tracking (75/100).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Aspect Software, Inc Vs. Infinity Tracking

Aspect Software, Inc: Aspect builds customer relationships through a combination of contact management, workforce optimization and Microsoft unified communications and collaboration platform solutions, enabling organizations to meet the expectations of today’s technology-savvy, socially connected consumer by bringing customer contact to every key functional area of the ...

Infinity Tracking: Infinity is the UK’s leading advanced call tracking, call management and complete business phone solution, all delivered from the Infinity Cloud. Available in over 50 countries, Infinity’s technology allows you to measure which marketing channels generate calls giving you complete insight into every touch point of your customer’s journey. Incor...

Who is more expensive? Aspect Zipwire or Infinity Call Tracking?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Aspect Zipwire and Infinity Call Tracking.

Aspect Zipwire accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Aspect Zipwire is rated 2, which is much lower than the average cost of Call Center software. Infinity Call Tracking price starts at $199 per month , When comparing Infinity Call Tracking to its competitors, the software is rated 6 - similar to the average Call Center software cost.

Bottom line: Infinity Call Tracking is more expensive than Aspect Zipwire.

Which software includes more/better features?

We've compared Aspect Zipwire Vs. Infinity Call Tracking based on some of the most important and required Call Center features.

Aspect Zipwire: We are still working to collect the list of features for Aspect Zipwire.

Infinity Call Tracking: We are still working to collect the list of features for Infinity Call Tracking.

Target customer size

The software is a viable product for small and medium businesses as well as large enterprises. and Infinity Call Tracking's target customer size include: Small, medium and large size businesses.



Aspect Zipwire

ITQlick rating
(3.9/5)

Zipwire is a customer relationship management solution for businesses of all sizes. It offers inbound and out-bound support capabilities along with real time analytics and integration capabilities. The ...

Categories: CRM, Banking CRM, Call Center, Call Center Workforce Management.

Infinity Call Tracking

ITQlick rating
(4.7/5)

starts at $199 per month

Infinity Call Tracking is a cloud-based Call tracking solution that helps users to analyze conversations between them and their clients and create more clarity on the needs and preferences of the clients.

Categories: PBX Phone Systems, Call Center, Call Tracking, Website analysis.

Compare specifications

Compare features

Aspect Zipwire: 0 Features

We are working to collect the list of features

Infinity Call Tracking: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Aspect Z...
ITQlick rating
3.9/5
Score
83/100
Pricing
2.6/10
License pricing
Pricing not available
Functionality
16
Compare
Infinity...
ITQlick rating
4.7/5
Score
75/100
Pricing
6/10
License pricing
$199 per month
Functionality
4
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.