Compare Aspect Zipwire and nextiva app - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - Aspect Zipwire or nextiva app?

nextiva app is more expensive to implement (TCO) than Aspect Zipwire, and nextiva app is rated higher (99/100) than Aspect Zipwire (83/100). nextiva app offers users more features (16) than Aspect Zipwire (0).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Aspect Software, Inc Vs. Nextiva

Aspect Software, Inc: Aspect builds customer relationships through a combination of contact management, workforce optimization and Microsoft unified communications and collaboration platform solutions, enabling organizations to meet the expectations of today’s technology-savvy, socially connected consumer by bringing customer contact to every key functional area of the ...

Nextiva : People are our most valuable asset and the key to our success. We seek people that lead by hard work, commitment, integrity, ambition, and who are driven to be the best. Continuously strive to be the best. Be humble, because there is always someone better than us. Learn from others who have done it before us.

Who is more expensive? Aspect Zipwire or Nextiva Hosted Call Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Aspect Zipwire and Nextiva Hosted Call Center.

Aspect Zipwire accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Aspect Zipwire is rated 2, which is much lower than the average cost of Call Center software. Nextiva Hosted Call Center price starts at $11.95 per user/month , When comparing Nextiva Hosted Call Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: Aspect Zipwire cost is around the same cost of Nextiva Hosted Call Center.

Which software includes more/better features?

We've compared Aspect Zipwire Vs. nextiva app based on some of the most important and required Call Center features.

Aspect Zipwire: We are still working to collect the list of features for Aspect Zipwire.

Nextiva Hosted Call Center: Call Center Management, Campaign Dashboard, Customer Database, Customer Service, Customer Support Tracking.

Target customer size

The software is a viable product for small and medium businesses as well as large enterprises. Nextiva is ideal for little firms and also large call facilities.