Compare Aspect Zipwire and Zoho CRM - Mar 2023

Shlomi Lavi

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Bottom Line: Which is Better - Aspect Zipwire or Zoho CRM?

Aspect Zipwire is more expensive to implement (TCO) than Zoho CRM, and Zoho CRM is rated higher (98/100) than Aspect Zipwire (83/100). Zoho CRM offers users more features (16) than Aspect Zipwire (0). There is a clear winner in this case and it is Zoho CRM!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Aspect Software, Inc Vs. Zoho

Aspect Software, Inc: Aspect builds customer relationships through a combination of contact management, workforce optimization and Microsoft unified communications and collaboration platform solutions, enabling organizations to meet the expectations of today’s technology-savvy, socially connected consumer by bringing customer contact to every key functional area of the ...

Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...

Who is more expensive? Aspect Zipwire or Zoho CRM?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Aspect Zipwire and Zoho CRM.

Aspect Zipwire accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Aspect Zipwire is rated 2, which is much lower than the average cost of Call Center software. Zoho CRM price starts at $14 per user/month , When comparing Zoho CRM to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: Aspect Zipwire cost is around the same cost of Zoho CRM.

Which software includes more/better features?

We've compared Aspect Zipwire Vs. Zoho CRM based on some of the most important and required Call Center features.

Aspect Zipwire: We are still working to collect the list of features for Aspect Zipwire.

Zoho CRM: Billing/Invoicing, Campaign Dashboard, Campaign Management, Contact Management, Customer Database.

Target customer size

The software is a viable product for small and medium businesses as well as large enterprises. Zoho CRM is focused on startup to medium firms in different markets.