Compare Asset and Freshdesk - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Asset or Freshdesk?

Asset is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than Asset (82/100). Asset offers users more features (12) than Freshdesk (10).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Asset Vue Vs. FRESHDESK INC.

Asset Vue: Get the latest set of hardware asset management tools that leverage RFID technology and are specifically designed to create the ultimate you solution.

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

Who is more expensive? Asset Vue or Freshdesk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Asset Vue and Freshdesk.

Asset Vue price starts at $1 per license , On a scale between 1 to 10 Asset Vue is rated 6, which is similar to the average cost of Help Desk software. Freshdesk price starts at $15 per agent/month , When comparing Freshdesk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Asset Vue is more expensive than Freshdesk.

Which software includes more/better features?

We've compared Asset Vs. Freshdesk based on some of the most important and required Help Desk features.

Asset Vue: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Barcoding, Fixed Asset Management, Procurement, Data Center Management, IT Asset Management, Product Lifecycle Management, Maintenance Management, Asset Tracking.

Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.

Target customer size

Asset Vue's typical customers include: Small, medium and large size businesses, Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support.