Compare Assyst and Lessons - May 2022

Shlomi LaviShlomi Lavi / May 23, 2022

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Bottom Line: Which is Better - Assyst or Lessons?

Assyst is more expensive to implement (TCO) than Lessons, and Lessons is rated higher (84/100) than Assyst (75/100). Both tools offer the same amount of features.

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Axios Systems Vs. Secutor Solutions LLC

Axios Systems: Axios Systems was the first ITSM vendor to adopt the ITIL® framework, pioneering automated ITIL support with the assyst solution. Since then, ITIL has evolved to become a globally accepted framework for managing IT services and the assyst solution continues to support best practices as they evolve.

Secutor Solutions LLC: OUR MISSION Provide superior services and products for the discovery, capture, management and reuse of knowledge. Demonstrate resolute commitment and passion for understanding and delivering the customer's needs in all products and services.

Who is more expensive? Assyst or Lessons Learned Database?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Assyst and Lessons Learned Database.

Assyst accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Assyst is rated 6, which is similar to the average cost of Help Desk software. Lessons Learned Database price starts at $8 per user/month , When comparing Lessons Learned Database to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Assyst is more expensive than Lessons Learned Database.

Which software includes more/better features?

We've compared Assyst Vs. Lessons based on some of the most important and required Help Desk features.

Assyst: Asset Management, Change Management, ITIL Compliant, Reporting, Service Level Agreements.

Lessons Learned Database: Workforce Management, Project Management, Issue Management, Project Portfolio Management, Collaboration Management.

Target customer size

Customers of the software include businesses of all sizes and types. The typical clients that can benefit from Lessons Learned Database are those from the small to medium-sized business especially those who are in the Information Technology (IT) and other information providers.

Assyst

ITQlick rating
(4/5)

Assyst is a cloud-based as well as on-premise help-desk software solution that aims at IT management. The solution offers functionalities such as service management, asset management, collaboration platform, an...

Categories: Banking CRM, Casino CRM, Complaint Management, Customer Loyalty.

Lessons Learned Database

ITQlick rating
(4.5/5)

starts at $8 per user/month

Lessons Learned Database is a Help Desk software created for small companies. Its key features include data management, collaboration tools, event management, lesson categorizing, forms management, training ma...

Categories: Fixed Asset Management, Accounts Receivable, Construction Online Project Management, Construction Project Management, Content Management.

Compare specifications

Compare features

Assyst: 5 Features

Asset Management
Change Management
ITIL Compliant
Reporting
Service Level Agreements

Lessons Learned Database: 5 Features

Workforce Management
Project Management
Issue Management
Project Portfolio Management
Collaboration Management
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Assyst
ITQlick rating
4/5
Score
75/100
Pricing
7.2/10
License pricing
Pricing not available
Functionality
18
Review
Compare
Lessons
ITQlick rating
4.5/5
Score
84/100
Pricing
2/10
License pricing
$8 per user/month
Functionality
15
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.