Compare Assyst and TeamSupport - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - Assyst or TeamSupport?

Assyst is more expensive to implement (TCO) than TeamSupport, and TeamSupport is rated higher (87/100) than Assyst (75/100). TeamSupport offers users more features (15) than Assyst (5). There is a clear winner in this case and it is TeamSupport!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Axios Systems Vs. TeamSupport

Axios Systems: Axios Systems was the first ITSM vendor to adopt the ITIL® framework, pioneering automated ITIL support with the assyst solution. Since then, ITIL has evolved to become a globally accepted framework for managing IT services and the assyst solution continues to support best practices as they evolve.

TeamSupport: We created our customer support software because as veterans of the technology industry, we know your pain. It wasn’t so long ago that we were working inside high tech and software companies as CEO, software developers, and customer support and Help Desk professionals. In the course of doing our jobs over many years, we watched in frustration as...

Who is more expensive? Assyst or TeamSupport?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Assyst and TeamSupport.

Assyst accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Assyst is rated 6, which is similar to the average cost of Help Desk software. TeamSupport price starts at $49 per agent/month , When comparing TeamSupport to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Assyst is more expensive than TeamSupport.

Which software includes more/better features?

We've compared Assyst Vs. TeamSupport based on some of the most important and required Help Desk features.

Assyst: Asset Management, Change Management, ITIL Compliant, Reporting, Service Level Agreements.

TeamSupport: Asset Management, Contract Management, Email Integration, Knowledge Base/FAQ, Multi-Site Support.

Target customer size

Customers of the software include businesses of all sizes and types. This program is aimed at the companies that know their product, but are still eager to please those their clients.