Compare Assyst and Vivantio Pro - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Assyst or Vivantio Pro?

Assyst is more expensive to implement (TCO) than Vivantio Pro, and Vivantio Pro is rated with the same score (75/100) as Assyst (75/100). Assyst offers users more features (5) than Vivantio Pro (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Axios Systems Vs. Vivantio

Axios Systems: Axios Systems was the first ITSM vendor to adopt the ITIL® framework, pioneering automated ITIL support with the assyst solution. Since then, ITIL has evolved to become a globally accepted framework for managing IT services and the assyst solution continues to support best practices as they evolve.

Vivantio: The UK's Most Popular SaaS Service Desk Solution.nnFormed in 2003, Vivantio is a privately owned limited company providing web based software solutions to customer service and support teams. nnVivantio was the first UK company to build a single service desk solution designed to be installed at customer premises and offered as a fully managed h...

Who is more expensive? Assyst or Vivantio Pro?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Assyst and Vivantio Pro.

Assyst accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Assyst is rated 6, which is similar to the average cost of Help Desk software. Vivantio Pro price starts at $42 per user/month , When comparing Vivantio Pro to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: Assyst is more expensive than Vivantio Pro.

Which software includes more/better features?

We've compared Assyst Vs. Vivantio Pro based on some of the most important and required Help Desk features.

Assyst: Asset Management, Change Management, ITIL Compliant, Reporting, Service Level Agreements.

Vivantio Pro: We are still working to collect the list of features for Vivantio Pro.

Target customer size

Customers of the software include businesses of all sizes and types. and Vivantio Pro's target customer size include: Small, medium and large size businesses.