Compare Atera and Mhelpdesk - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Atera or Mhelpdesk?

Mhelpdesk is more expensive to implement (TCO) than Atera, and Mhelpdesk is rated higher (95/100) than Atera (78/100). Mhelpdesk offers users more features (15) than Atera (5).

Looking for the right MRP Software solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Atera Vs. Mhelpdesk

Atera: Atera provides an All-in-One Management Platform for IT Support companies, MSP's and VAR's. From remote IT monitoring & management through powerful ticketing and customer satisfaction surveying to billing and invoicing, Atera brings the entire IT business together. Atera has operations in the United States, Europe and Asia.

Mhelpdesk: Mhelpdesk was voted The #1 Field Service Software Solution by Software Advice, and made Capterra’s “Top 10 Field Service Management Software Solutions”. Since 2007, we’ve been working closely with a wide range of small-businesses from field services to IT services. Just google “Mhelpdesk Review” to see what the public thinks about Mhelpdesk. It’s a...

Who is more expensive? Atera or Mhelpdesk?

The real total cost of ownership (TCO) of MRP Software software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Atera and Mhelpdesk.

Atera price starts at $79 per technician/month , On a scale between 1 to 10 Atera is rated 4, which is lower than the average cost of MRP Software software. Mhelpdesk price starts at $374 per 10 users/month , When comparing Mhelpdesk to its competitors, the software is rated 6 - similar to the average MRP Software software cost.

Bottom line: Mhelpdesk is more expensive than Atera.

Which software includes more/better features?

We've compared Atera Vs. Mhelpdesk based on some of the most important and required MRP Software features.

Atera: Chat, Customizable Categories, Email integration, IT Asset Management, Knowledge Management.

Mhelpdesk: Billing and Invoicing, Customer Survey, Document Management, Knowledge Base/FAQ, Mobile Integration.

Target customer size

Atera's typical customers include: Small businesses and start ups, MHelpdesk is ideal for businesses of all sizes in various industries that manage field workers and services.