Compare Atera vs SmartSupport

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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Atera
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
78/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$79 per user/month
Hosting
On premise and Cloud
Functionality score
15
Fit small business
Fit medium business
Fit large business
Software review
SmartSupport
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
78/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
8/10
License pricing license pricing (if provided by the software vendor)
$199 per user/month
Hosting
On premise and Cloud
Functionality score
29
Fit small business
Fit medium business
Fit large business
Software review
Spiceworks
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
90/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$15 per month
Hosting
On premise
Functionality score
26
Fit small business
Fit medium business
Fit large business
Software review
xTuple
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
83/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$45 per user/month
Hosting
On premise and Cloud
Functionality score
13
Fit small business
Fit medium business
Fit large business
Software review
WorkClout
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
80/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.8/10
License pricing license pricing (if provided by the software vendor)
$25 per user/month
Hosting
On premise and Cloud
Functionality score
16
Fit small business
Fit medium business
Fit large business
Software review

Atera Vs. SmartSupport: Which is better?

Shlomi Lavi / Oct 26, 2019

Looking for the right MRP Software solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor comparison

Atera: Atera provides an All-in-One Management Platform for IT Support companies, MSP's and VAR's. From remote IT monitoring & management through powerful ticketing and customer satisfaction surveying to billing and invoicing, Atera brings the entire IT business together. Atera has operations in the United States, Europe and Asia.

Safeharbor Knowledge Solutions: Safeharbor Knowledge Solutions is a provider of forums & knowledge base software tools and knowledge management solutions. Our applications optimize knowledge base content, simplify knowledge base and forum management, and help organizations maximize their support channel ROI. Set up a knowledge base on your website in minutes and start deflecting customer inquiries while providing superior customer service. Use the help of our knowledge base experts to create rich and informative content and fall back on our suite of contact center services to provide comprehensive customer support.

Pricing/cost comparison

The real cost of MRP Software software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for Atera TCO and SmartSupport total cost to help with the total cost of ownership calculation.

Atera price Starting from $79 per user/month , on a scale between 1 to 10 Atera is rated 4, which is lower than the average cost of MRP Software software. SmartSupport price Starting from $199 per user/month , when comparing SmartSupport to their competitors, the software is rated 8 - higher than the average MRP Software software cost.

Bottom line:SmartSupport is more expensive than Atera.

Features and functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Atera Vs. SmartSupport based on some of the most important and required MRP Software features.
Atera: Chat, Customizable Categories, Email integration, IT Asset Management, Knowledge Management, ..
SmartSupport list of features include the following: Change Management, Document Management, Email Integration, Knowledge Base/FAQ, Mobile Integration, .

Target customer size

Atera's typical customers include: Small business, SmartSupport is a SaaS solution that can scale to address any business size that needs support for knowledge management.

Atera

ITQlick rating
(4.5/5)

Starting from $79 per user/month

Atera is a growing cloud-based Remote Support software, it is designed to support small and medium size business. Atera received a rating of 4.5 from ITQlick team. The software cost is considered affordable (2...

Categories: Document Management, Ticket Management, IT Management, IT Asset Management, Email.

SmartSupport

ITQlick rating
(4.2/5)

Starting from $199 per user/month

SmartSupport provides Knowledge Base software integrated with Community Forums. The software provides a simple and user-friendly setup that provides strong search options to enable high agent productivity, by r...

Categories: CRM, Call Center, Complaint Management, Customer Loyalty, Help Desk.

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Compare specifications

Atera Specifications

Name: Atera
Company: Atera
Address 301 Union St, Seattle, WA 98101, United States
Platforms: Cloud

Compare features

Atera: 5 Features

Chat
Customizable Categories
Email integration
IT Asset Management
Knowledge Management

SmartSupport: 8 Features

Change Management
Document Management
Email Integration
Knowledge Base/FAQ
Mobile Integration
Multi-Site Support
Remote Control Access
Reporting