Shlomi Lavi /
May 31, 2022
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Bottom Line: Which is Better - Avaya IP Office or Dialpad?
Avaya IP Office is more expensive to implement (TCO) than Dialpad, and Dialpad is rated with the same score (84/100) as Avaya IP Office (84/100). Dialpad offers users more features (5) than Avaya IP Office (0). There is a clear winner in this case and it is Dialpad!
Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Avaya Vs. Dialpad
Avaya: Avaya is a global leader in business communications systems. The company provides unified communications, contact centres, data solutions and related services directly and through its channel partners to leading businesses and organisations around the world.
Dialpad: Dialpad (formerly Switch.co) is communications for the modern workplace. We provide cloud-based voice, messaging, video, and meetings designed to let the most innovative companies connect everyone, be everywhere, and create anything. Dialpad is integrated with Microsoft Office 365, Google Apps for Work, Salesforce and more—making work better for us...
Who is more expensive? Avaya IP Office or Dialpad?
The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Avaya IP Office and Dialpad.
Avaya IP Office price starts at $7,500 per license , On a scale between 1 to 10 Avaya IP Office is rated 8, which is higher than the average cost of VoIP software. Dialpad price starts at $15 per user/month , When comparing Dialpad to its competitors, the software is rated 2 - much lower than the average VoIP software cost.
Bottom line: Avaya IP Office is more expensive than Dialpad.
Which software includes more/better features?
We've compared Avaya IP Office Vs. Dialpad based on some of the most important and required VoIP features.
Avaya IP Office: We are still working to collect the list of features for Avaya IP Office.
Dialpad: Call Recording, IVR (Interactive Voice Response), Contact Management, VoIP, IVR.
Target customer size
The software is a useful solution for small and medium businesses as well as large enterprises. and Dialpad's target customer size include: Small, medium and large size businesses.