Compare Avaya IP Office and Five9 Cloud Contact Center - May 2022

Shlomi LaviShlomi Lavi / May 29, 2022

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Bottom Line: Which is Better - Avaya IP Office or Five9 Cloud Contact Center?

Five9 Cloud Contact Center is more expensive to implement (TCO) than Avaya IP Office, and Five9 Cloud Contact Center is rated higher (89/100) than Avaya IP Office (84/100). Five9 Cloud Contact Center offers users more features (5) than Avaya IP Office (0).

Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Avaya Vs. Five9

Avaya: Avaya is a global leader in business communications systems. The company provides unified communications, contact centres, data solutions and related services directly and through its channel partners to leading businesses and organisations around the world.

Five9: Five9 offers an IVR with Speech Recognition that delivers robust speech application technology with the same easy-to-use graphical user interface for development that is provided in the Inbound Call Center. To optimize your staffing costs and improve agent productivity, Five9 provides an integrated Workforce Management solution.

Who is more expensive? Avaya IP Office or Five9 Cloud Contact Center?

The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Avaya IP Office and Five9 Cloud Contact Center.

Avaya IP Office price starts at $7,500 per license , On a scale between 1 to 10 Avaya IP Office is rated 8, which is higher than the average cost of VoIP software. Five9 Cloud Contact Center price starts at $100 per feature/month , When comparing Five9 Cloud Contact Center to its competitors, the software is rated 10 - much higher than the average VoIP software cost.

Bottom line: Five9 Cloud Contact Center is more expensive than Avaya IP Office.

Which software includes more/better features?

We've compared Avaya IP Office Vs. Five9 Cloud Contact Center based on some of the most important and required VoIP features.

Avaya IP Office: We are still working to collect the list of features for Avaya IP Office.

Five9 Cloud Contact Center: Chat, Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center.

Target customer size

The software is a useful solution for small and medium businesses as well as large enterprises. The common customers of Five9 Cloud Contact Center are entrepreneurs operating small (with 10 – 100 employees) to medium-sized (with 100 to 1,000 employees) and even large enterprises that make use of the services offered by the industry of IT, data hosting and other related information services, particularly in the field of VoIP, business phone systems and contact centers.

Avaya IP Office

ITQlick rating
(4.2/5)

starts at $7,500 per license

Avaya IP Office is a business VoIP solution for businesses of all sizes. It offers such services as auto-attendant, auto-dialing, voice to email conversion, and others. The software was designed and lau...

Categories: Business Phone Systems, Cloud PBX, SIP Clients, VoIP.

Five9 Cloud Contact Center

ITQlick rating
(4.2/5)

starts at $100 per feature/month

Five9 Cloud Contact is a cloud-based contact center software helping users in the management of their inbound and outbound, multi-channel or blended contact centers.

Categories: Business Phone Systems, Call Recording, Cloud PBX, Online Meeting, UCaaS Providers.

Compare specifications

Compare features

Avaya IP Office: 0 Features

We are working to collect the list of features

Five9 Cloud Contact Center: 5 Features

Chat
Blended Call Center
Call Queue Management
Call Recording
Inbound Call Center
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Avaya IP...
ITQlick rating
4.2/5
Score
84/100
Pricing
9.2/10
License pricing
$7,500 per license
Functionality
5
Compare
Five9 Cl...
ITQlick rating
4.2/5
Score
89/100
Pricing
10/10
License pricing
$100 per feature/month
Functionality
18
RingCent...
ITQlick rating
4.2/5
Score
93/100
Pricing
4.2/10
License pricing
$19.99 per user/month
Functionality
34
jive com...
ITQlick rating
4.6/5
Score
93/100
Pricing
2.8/10
License pricing
$18.95 per user/month
Functionality
7
Nextiva ...
ITQlick rating
4.2/5
Score
93/100
Pricing
3.2/10
License pricing
$11.95 per user/month
Functionality
27

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.