Compare Avaya IP Office and Mitel Sky - Jul 2022

Shlomi LaviShlomi Lavi / Jul 06, 2022

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Bottom Line: Which is Better - Avaya IP Office or Mitel Sky?

Avaya IP Office is more expensive to implement (TCO) than Mitel Sky, and Mitel Sky is rated higher (87/100) than Avaya IP Office (84/100). Mitel Sky offers users more features (8) than Avaya IP Office (0). There is a clear winner in this case and it is Mitel Sky!

Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Avaya Vs. ShoreTel, Inc.

Avaya: Avaya is a global leader in business communications systems. The company provides unified communications, contact centres, data solutions and related services directly and through its channel partners to leading businesses and organisations around the world.

ShoreTel, Inc.: ShoreTel Sky is a service of ShoreTel, Inc. (NASDAQ: SHOR), a leading provider of IP PBX, unified communications and business phone system solutions. Founded in 1996, ShoreTel believes that technology should enhance communications, making them transparent and natural. ShoreTel’s innovative approach to UC system delivery platforms includes both o...

Who is more expensive? Avaya IP Office or ShoreTel Sky?

The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Avaya IP Office and ShoreTel Sky.

Avaya IP Office price starts at $7,500 per license , On a scale between 1 to 10 Avaya IP Office is rated 8, which is higher than the average cost of VoIP software. ShoreTel Sky price starts at $40 per user/month , When comparing ShoreTel Sky to its competitors, the software is rated 6 - similar to the average VoIP software cost.

Bottom line: Avaya IP Office is more expensive than ShoreTel Sky.

Which software includes more/better features?

We've compared Avaya IP Office Vs. Mitel Sky based on some of the most important and required VoIP features.

Avaya IP Office: We are still working to collect the list of features for Avaya IP Office.

ShoreTel Sky: 3-Way Calling, Call Blocking, Call Forwarding, Call Transfer, Call Waiting.

Target customer size

The software is a useful solution for small and medium businesses as well as large enterprises. The software can be deployed for small call centers as well as medium and large enterprises.



Avaya IP Office

ITQlick rating
(4.2/5)

starts at $7,500 per license

Avaya IP Office is a business VoIP solution for businesses of all sizes. It offers such services as auto-attendant, auto-dialing, voice to email conversion, and others. The software was designed and lau...

Categories: Business Phone Systems, Cloud PBX, SIP Clients, VoIP.

Mitel Sky

ITQlick rating
(4.3/5)

starts at $40 per user/month

Mitel Sky is a cloud-based telephony and VoIP solution designed to help the users in unified communication. The core solution includes wireless networking, video surveillance & management and emergency notifica...

Categories: Auto Attendant, Automatic Call Distribution (ACD), Broadband Internet, Business Phone Systems, Call Recording.

Compare specifications

Compare features

Avaya IP Office: 0 Features

We are working to collect the list of features

ShoreTel Sky: 8 Features

3-Way Calling
Call Blocking
Call Forwarding
Call Transfer
Call Waiting
Caller ID
Caller ID with Name
Repeat Dialing
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Avaya IP...
ITQlick rating
4.2/5
Score
84/100
Pricing
9.2/10
License pricing
$7,500 per license
Functionality
5
Compare
Mitel Sk...
ITQlick rating
4.3/5
Score
87/100
Pricing
7.6/10
License pricing
$40 per user/month
Functionality
24
RingCent...
ITQlick rating
4.2/5
Score
93/100
Pricing
4.2/10
License pricing
$19.99 per user/month
Functionality
34
jive com...
ITQlick rating
4.6/5
Score
93/100
Pricing
2.8/10
License pricing
$18.95 per user/month
Functionality
7
Nextiva ...
ITQlick rating
4.2/5
Score
93/100
Pricing
3.2/10
License pricing
$11.95 per user/month
Functionality
27

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.