Compare b1Desktop and Cisco WebEx Support Center - Nov 2022

Shlomi LaviShlomi Lavi / Nov 15, 2022

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Bottom Line: Which is Better - b1Desktop or Cisco WebEx Support Center?

Cisco WebEx Support Center is more expensive to implement (TCO) than b1Desktop, and Cisco WebEx Support Center is rated higher (85/100) than b1Desktop (62/100). Both tools offer the same amount of features.

Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

IndyDutch Solutions Vs. WebEx

IndyDutch Solutions: IndyDutch Solutions improves and expedites small business processes by specializing in software consulting and software development for SAP Business One(TM) systems. The IndyDutch Solutions team has been working with SAP Business One systems since the time the software package was launched.

WebEx: Collaborate with colleagues across your organization, or halfway across the planet. Meet online and share files, information, and expertise. We help your ideas get better by letting you collaborate with the people you need easily! WebEx let's you share your desktop, your app or your file real-time, while you meet with other on the phone or via VoI...

Who is more expensive? b1Desktop or Cisco WebEx Support Center?

The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for b1Desktop and Cisco WebEx Support Center.

b1Desktop accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 b1Desktop is rated 2, which is much lower than the average cost of Customer Service software. Cisco WebEx Support Center price starts at $13.50 per user/month , When comparing Cisco WebEx Support Center to its competitors, the software is rated 6 - similar to the average Customer Service software cost.

Bottom line: Cisco WebEx Support Center is more expensive than b1Desktop.

Which software includes more/better features?

We've compared b1Desktop Vs. Cisco WebEx Support Center based on some of the most important and required Customer Service features.

b1Desktop: Data Import/Export, Basic Reports, Online Customer Support.

Cisco WebEx Support Center: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

b1Desktop's typical customers include: SMBs, and Cisco WebEx Support Center's target customer size include: Medium and large size businesses.

b1Desktop

ITQlick rating
(3.7/5)

b1Desktop is a growing cloud-based Customer Service software, it is designed to support small and medium size business. b1Desktop received a rating of 3.7 from ITQlick team. The software cost is considered affo...

Categories: Customer Success, Sales orders, PO: Purchase orders.

Cisco WebEx Support Center

ITQlick rating
(3.1/5)

starts at $13.50 per user/month

Cisco Webex Support Center is a customer service software developed to empower businesses with customer service support.

Categories: Customer Service, Customer Success, Conference Calling.

Compare specifications

Compare features

b1Desktop: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

Cisco WebEx Support Center: 3 Features

Data Import/Export
Basic Reports
Online Customer Support
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
b1Desktop
ITQlick rating
3.7/5
Score
62/100
Pricing
3/10
License pricing
Pricing not available
Functionality
6
Compare
Cisco We...
ITQlick rating
3.1/5
Score
85/100
Pricing
6.6/10
License pricing
$13.50 per user/month
Functionality
6
Customer...
ITQlick rating
4.8/5
Score
97/100
Pricing
5.8/10
License pricing
$29 per month
Functionality
9
Zoho Sup...
ITQlick rating
5/5
Score
94/100
Pricing
3.6/10
License pricing
$12 per user/month
Functionality
43
Pipeline...
ITQlick rating
4.3/5
Score
87/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
4

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.