Compare b1Desktop and Customer Thermometer - Nov 2022

Shlomi Lavi

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Bottom Line: Which is Better - b1Desktop or Customer Thermometer?

Customer Thermometer is more expensive to implement (TCO) than b1Desktop, and Customer Thermometer is rated higher (97/100) than b1Desktop (62/100). Customer Thermometer offers users more features (7) than b1Desktop (3).

Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

IndyDutch Solutions Vs. Customer Thermometer

IndyDutch Solutions: IndyDutch Solutions improves and expedites small business processes by specializing in software consulting and software development for SAP Business One(TM) systems. The IndyDutch Solutions team has been working with SAP Business One systems since the time the software package was launched.

Customer Thermometer: Before starting Customer Thermometer, we ran our own marketing agencies. Between us, we had over 100 clients; most were Fortune 500 and FTSE 350 companies. We experienced the same problem. Once you get beyond about 20 staff it is impossible to handle the customers yourself. And that’s a really good thing. You need to go and hire bright, enthu...

Who is more expensive? b1Desktop or Customer Thermometer?

The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for b1Desktop and Customer Thermometer.

b1Desktop accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 b1Desktop is rated 2, which is much lower than the average cost of Customer Service software. Customer Thermometer price starts at $29 per month , When comparing Customer Thermometer to its competitors, the software is rated 4 - lower than the average Customer Service software cost.

Bottom line: Customer Thermometer is more expensive than b1Desktop.

Which software includes more/better features?

We've compared b1Desktop Vs. Customer Thermometer based on some of the most important and required Customer Service features.

b1Desktop: Data Import/Export, Basic Reports, Online Customer Support.

Customer Thermometer: Contact Management, Customer Database, Customer Service, Customer Support Tracking, Sales Reports.

Target customer size

b1Desktop's typical customers include: SMBs, Customer Thermometer is ideal for different companies, big or small.