Compare Banckle-Helpdesk vs Zoho Support

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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Banckle-Helpdesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
56/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.8/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
Cloud
Functionality score
3
Fit small business
Fit medium business
Fit large business
Software review
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.6/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Hosting
Cloud
Functionality score
43
Fit small business
Fit medium business
Fit large business
Software review
Freshdesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$19 per user/month
Hosting
On premise and Cloud
Functionality score
39
Fit small business
Fit medium business
Fit large business
Software review
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Hosting
On premise and Cloud
Functionality score
3
Fit small business
Fit medium business
Fit large business
Software review
FuseDesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6.4/10
License pricing license pricing (if provided by the software vendor)
$97 per user/month
Hosting
NA
Functionality score
7
Fit small business
Fit medium business
Fit large business
Software review

Banckle-Helpdesk Vs. Zoho Support: Which is better?

Shlomi Lavi / Sep 17, 2019

Looking for the right Help Desk solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor comparison

Banckle: Launched in August 2010, Banckle.com is a collaboration website dedicated to delivering cloud-computing solutions to enterprises on a global scale. Our mission is to provide easy-to-use applications that enable teams to work together regardless of location. In essence, we have created a suite of powerful collaboration tools -- web conferencing, live chat, email server -- and made all of them accessible online via an intuitive dashboard interface... just logon, point-and-click, and you're good to go.

Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho.com has launched 25+ online applications — from CRM to Mail, Office Suite, Project Management, Invoicing, Web conferencing and more. Zoho has received numerous awards, including an InfoWorld 2009 "Product of the Year" award, a 2008 PC World "25 Most Innovative Products Award" and a 2007 TechCrunch "Best Enterprise Start-up." Zoho.com is a division of Zoho Corporation, a privately-held and profitable company. With offices in CA, Austin, Chennai, Yokohama and Beijing, Zoho Corporation serves the technology needs of more than 6 million customers worldwide.

Pricing/cost comparison

The real cost of Help Desk software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for Banckle-Helpdesk TCO and Zoho Support total cost to help with the total cost of ownership calculation.

Banckle-Helpdesk price Starting from $49 per month , on a scale between 1 to 10 Banckle-Helpdesk is rated 4, which is lower than the average cost of Help Desk software. Zoho Support price Starting from $12 per user/month , when comparing Zoho Support to their competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Banckle-Helpdesk is more expensive than Zoho Support.

Features and functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Banckle-Helpdesk Vs. Zoho Support based on some of the most important and required Help Desk features.
Banckle-Helpdesk: We are still working to collect the list of features of Banckle-Helpdesk. .
Zoho Support list of features include the following: Contract Management, Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ, .

Target customer size

Banckle-Helpdesk's typical customers include: Small business, Medium business, Large business, Private use, Zoho Support is best for all types of industries that are interested in an efficient way to manage the customer service and help desk.

Banckle-Helpdesk

ITQlick rating
(4.2/5)

Starting from $49 per month

Banckle-Helpdesk is a growing cloud-based Help Desk software, it is designed to support small, medium and large size business. Banckle-Helpdesk received a rating of 4.2 from ITQlick team. The software cost is c...

Categories: Customer Service, Customer Success, Help Desk.

Zoho Support

ITQlick rating
(5/5)

Starting from $12 per user/month

Zoho Desk is a cloud-based help desk solution designed to cater to businesses of all sizes. Some of its core features include customer support portal, contract management, and report creation.

Categories: Banking CRM, Casino CRM, Complaint Management, Customer Loyalty, Customer Success.

Compare screenshots

Compare specifications

Banckle-Helpdesk Specifications

Name: Banckle-Helpdesk
Company: Banckle
Address Lane Cove, New South Wales, Australia
Platforms: Desktop, Mobile, Cloud

Zoho Support Specifications

Name: Zoho Support
Company: Zoho
Address Zoho Corporation, Research Boulevard, Austin, TX
Website:https://www.zoho.com/
Platforms: Desktop, Cloud

Compare features

Banckle-Helpdesk: 0 Features

We are working to collect the list of features

Zoho Support: 8 Features

Contract Management
Customer Survey
Email Integration
Incident / Request Management
Knowledge Base/FAQ
Mobile Integration
Multi-Site Support
Reporting