Compare Zendesk Sell and Callcap - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - Zendesk Sell or Callcap?

Callcap is more expensive to implement (TCO) than Zendesk Sell, and Zendesk Sell is rated higher (89/100) than Callcap (83/100). Zendesk Sell offers users more features (10) than Callcap (0). There is a clear winner in this case and it is Zendesk Sell!

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Base CRM Vs. Callcap

Base CRM: Future Simple creates simple and intuitive software to help small businesses grow. Future Simple’s flagship product Base, is a simple but powerful online sales management and customer relationship management (CRM) tool. Base helps thousands of small businesses better manage their sales process in a simple and affordable way. Future Simple also desi...

Callcap: Callcap is a Call Tracking and Monitoring solution for companies looking to improve ROI, marketing effectiveness and staff performance. Our suite of products help our clients decrease their costs, train their employees, and measure new marketing ventures immediately with the use of call tracking phone numbers and recorded call evaluation services.

Who is more expensive? Zendesk Sell or Callcap?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zendesk Sell and Callcap.

Zendesk Sell price starts at $19 per user/month , On a scale between 1 to 10 Base CRM is rated 2, which is much lower than the average cost of CRM software. Callcap price starts at $29 per month , When comparing Callcap to its competitors, the software is rated 6 - similar to the average CRM software cost.

Bottom line: Callcap is more expensive than Zendesk Sell.

Which software includes more/better features?

We've compared Zendesk Sell Vs. Callcap based on some of the most important and required CRM features.

Zendesk Sell: Contact Management, Customer Database, Customer Service, Dashboards, Email Marketing, Knowledge Base, Lead Management, Sales Automation.

Callcap: We are still working to collect the list of features for Callcap.

Target customer size

Zendesk Sell is perfect for companies of all sizes. and Callcap's target customer size include: Small, medium and large size businesses.