Compare Zendesk Sell and Close - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - Zendesk Sell or Close?

Close is more expensive to implement (TCO) than Zendesk Sell, and Zendesk Sell is rated higher (89/100) than Close (81/100). Zendesk Sell offers users more features (10) than Close (9). There is a clear winner in this case and it is Zendesk Sell!

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Base CRM Vs. Elastic Inc

Base CRM: Future Simple creates simple and intuitive software to help small businesses grow. Future Simple’s flagship product Base, is a simple but powerful online sales management and customer relationship management (CRM) tool. Base helps thousands of small businesses better manage their sales process in a simple and affordable way. Future Simple also desi...

Elastic Inc: Over 2 years ago we started a "Sales As A Service" business called ElasticSales. The vision for Elastic was to build a massive sales infrastructure and empower startups and companies around the world to tap into that infrastructure in order to scale their sales efforts.

Who is more expensive? Zendesk Sell or Close?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zendesk Sell and Close.

Zendesk Sell price starts at $19 per user/month , On a scale between 1 to 10 Base CRM is rated 2, which is much lower than the average cost of CRM software. Close price starts at $29 per user/month , When comparing Close to its competitors, the software is rated 2 - much lower than the average CRM software cost.

Bottom line: Zendesk Sell cost is around the same cost of Close.

Which software includes more/better features?

We've compared Zendesk Sell Vs. Close based on some of the most important and required CRM features.

Zendesk Sell: Contact Management, Customer Database, Customer Service, Dashboards, Email Marketing, Knowledge Base, Lead Management, Sales Automation.

Close: API, Email integration, Lead Management, Marketing, Sales orders.

Target customer size

Zendesk Sell is perfect for companies of all sizes. This web-based Close.