Compare Zendesk Sell and GoldMine - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - Zendesk Sell or GoldMine?

GoldMine is more expensive to implement (TCO) than Zendesk Sell, and Zendesk Sell is rated higher (89/100) than GoldMine (85/100). Zendesk Sell offers users more features (10) than GoldMine (5). There is a clear winner in this case and it is Zendesk Sell!

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Base CRM Vs. FrontRange

Base CRM: Future Simple creates simple and intuitive software to help small businesses grow. Future Simple’s flagship product Base, is a simple but powerful online sales management and customer relationship management (CRM) tool. Base helps thousands of small businesses better manage their sales process in a simple and affordable way. Future Simple also desi...

FrontRange: FrontRange is the global leader in Hybrid IT Service Management (ITSM) solutions for enterprises of all sizes. With its suite of HEAT applications, FrontRange is the only ITSM provider in the world that delivers Service Management software with fully integrated Voice Automation and Client Management capabilities on-premise and in the cloud. HEAT ma...

Who is more expensive? Zendesk Sell or GoldMine?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zendesk Sell and GoldMine.

Zendesk Sell price starts at $19 per user/month , On a scale between 1 to 10 Base CRM is rated 2, which is much lower than the average cost of CRM software. GoldMine price starts at $65 per user/month , When comparing GoldMine to its competitors, the software is rated 4 - lower than the average CRM software cost.

Bottom line: GoldMine is more expensive than Zendesk Sell.

Which software includes more/better features?

We've compared Zendesk Sell Vs. GoldMine based on some of the most important and required CRM features.

Zendesk Sell: Contact Management, Customer Database, Customer Service, Dashboards, Email Marketing, Knowledge Base, Lead Management, Sales Automation.

GoldMine: Customer Service, Dashboards, Email Marketing, Marketing Automation, Sales Automation.

Target customer size

Zendesk Sell is perfect for companies of all sizes. GoldMine is best for small companies to large enterprises that need to organize and simplify the management of their customer relationship, sales and marketing processes.