Shlomi Lavi /
Feb 01, 2023
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Bottom Line: Which is Better - Zendesk Sell or KISSmetrics?
KISSmetrics is more expensive to implement (TCO) than Zendesk Sell, and Zendesk Sell is rated higher (89/100) than KISSmetrics (79/100). Zendesk Sell offers users more features (10) than KISSmetrics (3). There is a clear winner in this case and it is Zendesk Sell!
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Base CRM Vs. KISSmetrics
Base CRM: Future Simple creates simple and intuitive software to help small businesses grow. Future Simple’s flagship product Base, is a simple but powerful online sales management and customer relationship management (CRM) tool. Base helps thousands of small businesses better manage their sales process in a simple and affordable way. Future Simple also desi...
KISSmetrics : KISSmetrics is a powerful web analytics solution that helps you to increase customer acquisition and retention rates, make smarter business decisions, and boost your bottom line.
KISSmetrics has received attention from Techcrunch, Forbes, Mashable, Fast Company, The Wall Street Journal, The Atlantic and is regularly named as one of the top analy...
Who is more expensive? Zendesk Sell or KISSmetrics?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zendesk Sell and KISSmetrics.
Zendesk Sell price starts at $19 per user/month , On a scale between 1 to 10 Base CRM is rated 2, which is much lower than the average cost of CRM software. KISSmetrics price starts at $299 per user/month , When comparing KISSmetrics to its competitors, the software is rated 4 - lower than the average CRM software cost.
Bottom line: KISSmetrics is more expensive than Zendesk Sell.
Which software includes more/better features?
We've compared Zendesk Sell Vs. KISSmetrics based on some of the most important and required CRM features.
Zendesk Sell: Contact Management, Customer Database, Customer Service, Dashboards, Email Marketing, Knowledge Base, Lead Management, Sales Automation.
KISSmetrics: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
Zendesk Sell is perfect for companies of all sizes. Customers of the software include businesses of all sizes and types.