Compare Zendesk Sell and Lead Capsule - Dec 2022

Shlomi LaviShlomi Lavi / Dec 12, 2022

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Bottom Line: Which is Better - Zendesk Sell or Lead Capsule?

Lead Capsule is more expensive to implement (TCO) than Zendesk Sell, and Zendesk Sell is rated higher (89/100) than Lead Capsule (81/100). Zendesk Sell offers users more features (10) than Lead Capsule (0). There is a clear winner in this case and it is Zendesk Sell!

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Base CRM Vs. Lead Capsule

Base CRM: Future Simple creates simple and intuitive software to help small businesses grow. Future Simple’s flagship product Base, is a simple but powerful online sales management and customer relationship management (CRM) tool. Base helps thousands of small businesses better manage their sales process in a simple and affordable way. Future Simple also desi...

Lead Capsule: Lead Capsule lead management capabilities are extremely robust. You can search for leads, in any of your configured verticals, with ease. Search options range from lead status, lead source, sales, dates, fields and data filters. Easily preview your leads and then select an action to perform. With a click of a button, you can export, sell, post to y...

Who is more expensive? Zendesk Sell or Lead Capsule?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zendesk Sell and Lead Capsule.

Zendesk Sell price starts at $19 per user/month , On a scale between 1 to 10 Base CRM is rated 2, which is much lower than the average cost of CRM software. Lead Capsule price starts at $499 per user/month , When comparing Lead Capsule to its competitors, the software is rated 4 - lower than the average CRM software cost.

Bottom line: Lead Capsule is more expensive than Zendesk Sell.

Which software includes more/better features?

We've compared Zendesk Sell Vs. Lead Capsule based on some of the most important and required CRM features.

Zendesk Sell: Contact Management, Customer Database, Customer Service, Dashboards, Email Marketing, Knowledge Base, Lead Management, Sales Automation.

Lead Capsule: We are still working to collect the list of features for Lead Capsule.

Target customer size

Zendesk Sell is perfect for companies of all sizes. Users that can take advantage of Lead Capsules are those from small businesses (1-20 employees), mid-sized companies (10-100 employees) and the larger enterprises (with more than 1,000 employees) and their businesses dealing with CRM and lead management in the industry of IT and related services.

Zendesk Sell

ITQlick rating
(4.4/5)

starts at $19 per user/month

Base CRM is a sales and CRM software that can help boost sales team productivity and business growth. The software can help users to manage their customers, work with leads and can be accessed from almost any i...

Categories: CRM, Banking CRM, Casino CRM, Channel Management.

Lead Capsule

ITQlick rating
(4.7/5)

starts at $499 per user/month

Lead Capsule is customer relationship management software built for small to large businesses. Its key features include vendor management, advanced reporting, lead age tracking, sales portal, SMS campaigns, cli...

Categories: Banking CRM, Casino CRM, Healthcare CRM, Insurance CRM, Mobile CRM.

Compare specifications

Compare features

Zendesk Sell: 10 Features

Contact Management
Customer Database
Customer Service
Dashboards
Email Marketing
Knowledge Base
Lead Management
Sales Automation
Sales Forecasting
Sales Reports

Lead Capsule: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Zendesk ...
ITQlick rating
4.4/5
Score
89/100
Pricing
2/10
License pricing
$19 per user/month
Functionality
29
Compare
Lead Cap...
ITQlick rating
4.7/5
Score
81/100
Pricing
4.2/10
License pricing
$499 per user/month
Functionality
6
Pipedrive
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$9.90 per user/month
Functionality
19
Salesfor...
ITQlick rating
4.4/5
Score
98/100
Pricing
3/10
License pricing
$25 per user/month
Functionality
28
Zoho CRM
ITQlick rating
4.2/5
Score
98/100
Pricing
2/10
License pricing
$14 per user/month
Functionality
36

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.