Compare Zendesk Sell and Onyx CRM - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - Zendesk Sell or Onyx CRM?

Onyx CRM is more expensive to implement (TCO) than Zendesk Sell, and Zendesk Sell is rated higher (89/100) than Onyx CRM (78/100). Zendesk Sell offers users more features (10) than Onyx CRM (0). There is a clear winner in this case and it is Zendesk Sell!

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Base CRM Vs. Aptean

Base CRM: Future Simple creates simple and intuitive software to help small businesses grow. Future Simple’s flagship product Base, is a simple but powerful online sales management and customer relationship management (CRM) tool. Base helps thousands of small businesses better manage their sales process in a simple and affordable way. Future Simple also desi...

Aptean: Headquartered in Alpharetta, Georgia, Aptean has offices in North America, Europe, and Asia-Pacific, as well as an extensive partner channel. Our customers are located across Europe, Latin America, Asia-Pacific and North America.

Who is more expensive? Zendesk Sell or Onyx CRM?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zendesk Sell and Onyx CRM.

Zendesk Sell price starts at $19 per user/month , On a scale between 1 to 10 Base CRM is rated 2, which is much lower than the average cost of CRM software. Onyx CRM accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Base CRM is rated 2, which is much lower than the average cost of CRM software.

Bottom line: Onyx CRM is more expensive than Zendesk Sell.

Which software includes more/better features?

We've compared Zendesk Sell Vs. Onyx CRM based on some of the most important and required CRM features.

Zendesk Sell: Contact Management, Customer Database, Customer Service, Dashboards, Email Marketing, Knowledge Base, Lead Management, Sales Automation.

Onyx CRM: We are still working to collect the list of features for Onyx CRM.

Target customer size

Zendesk Sell is perfect for companies of all sizes. and Onyx CRM's target customer size include: Small, medium and large size businesses.