Base CRM Vs SugarCRM (Jul 2020)
Shlomi Lavi / Jul 23, 2020
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Bottom Line: Which is Better - Base CRM or SugarCRM?
SugarCRM is more expensive to implement (TCO) than Base CRM, SugarCRM is rated higher (90/100) than Base CRM (89/100). SugarCRM offers more features (21) to their users than Base CRM (10).
Looking for the right CRM solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:
How Base CRM compares with SugarCRM ?
Base CRM: Future Simple creates simple and intuitive software to help small businesses grow. Future Simple’s flagship product Base, is a simple but powerful online sales management and customer relationship management (CRM) tool. Base helps thousands of small businesses better manage their sales process in a simple and affordable way. Future Simple also desi...
SugarCRM : SugarCRM’s mission is to empower organizations to gain and retain customers by providing greater efficiency and control over the sales pipeline. As an open-platform web-based CRM solution, Sugar is easy to customize to meet an organization’s changing needs. It is also affordable, easy-to-use and offers a competitive advantage by providing organizat...
Who's more expensive? Base CRM or SugarCRM?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for Base CRM and SugarCRM.
Base CRM price starts at $19 per user/month , on a scale between 1 to 10 Base CRM is rated 2, which is much lower than the average cost of CRM software. SugarCRM price starts at $52 per user/month , when comparing SugarCRM to their competitors, the software is rated 4 - lower than the average CRM software cost.
Bottom line:SugarCRM is more expensive than Base CRM.
Which software includes more/better features?
As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Base CRM Vs. SugarCRM based on some of the most important and required CRM features. Base CRM: Contact Management, Customer Database, Customer Service, Dashboards, Email Marketing, Knowledge Base, Lead Management, Sales Automation. SugarCRM: Customer Service, Email Marketing, Marketing Automation, Sales Automation, Collaboration Center .
Target customer size
Base CRM is perfect for companies of all sizes. SugarCRM is a system that can benefit all business types: whether you are just starting up your own business, already managing one or looking to upgrade your existing system, SugarCRM Enterprise offers flexible features that can be tailored to your needs.
Compare specifications
Base CRM Specifications
| ITQlick Score: | 89/100 |
|---|---|
| ITQlick Rating: | (4.4/5) |
| Pricing: | 2/10 - low cost |
| Category: | CRM -> Base CRM |
| Company: | Base CRM |
| Pricing: | starts at $19 per user/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | Base CRM review, Base CRM pricing, Base CRM alternatives |
SugarCRM Specifications
| ITQlick Score: | 90/100 |
|---|---|
| ITQlick Rating: | (4/5) |
| Pricing: | 4/10 - average cost |
| Category: | CRM -> SugarCRM |
| Company: | SugarCRM |
| Pricing: | starts at $52 per user/month |
| Typical customers: | Start up, Small business, Medium business, Large business |
| Platforms: | Desktop |
| Links: | SugarCRM review, SugarCRM pricing, SugarCRM alternatives |
Compare features
Base CRM: 10 Features
SugarCRM: 21 Features
Author
Shlomi Lavi
Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.