Compare Zendesk Sell and Symantec ServiceDesk - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - Zendesk Sell or Symantec ServiceDesk?

Symantec ServiceDesk is more expensive to implement (TCO) than Zendesk Sell, and Zendesk Sell is rated higher (89/100) than Symantec ServiceDesk (75/100). Zendesk Sell offers users more features (10) than Symantec ServiceDesk (0). There is a clear winner in this case and it is Zendesk Sell!

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Base CRM Vs. Symantec

Base CRM: Future Simple creates simple and intuitive software to help small businesses grow. Future Simple’s flagship product Base, is a simple but powerful online sales management and customer relationship management (CRM) tool. Base helps thousands of small businesses better manage their sales process in a simple and affordable way. Future Simple also desi...

Symantec: Symantec helps consumers and organizations secure and manage their information-driven world. Symantec is a global leader in providing security, storage and systems management solutions to help our customers – from consumers and small businesses to the largest global organizations – secure and manage their information against more risks at more po...

Who is more expensive? Zendesk Sell or Symantec ServiceDesk?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zendesk Sell and Symantec ServiceDesk.

Zendesk Sell price starts at $19 per user/month , On a scale between 1 to 10 Base CRM is rated 2, which is much lower than the average cost of CRM software. Symantec ServiceDesk accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Base CRM is rated 2, which is much lower than the average cost of CRM software.

Bottom line: Symantec ServiceDesk is more expensive than Zendesk Sell.

Which software includes more/better features?

We've compared Zendesk Sell Vs. Symantec ServiceDesk based on some of the most important and required CRM features.

Zendesk Sell: Contact Management, Customer Database, Customer Service, Dashboards, Email Marketing, Knowledge Base, Lead Management, Sales Automation.

Symantec ServiceDesk: We are still working to collect the list of features for Symantec ServiceDesk.

Target customer size

Zendesk Sell is perfect for companies of all sizes. and Symantec ServiceDesk's target customer size include: Small, medium and large size businesses.