Compare Basecamp and OneDesk - Help Desk - Feb 2023

Shlomi Lavi

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Bottom Line: Which is Better - Basecamp or OneDesk - Help Desk?

OneDesk - Help Desk is more expensive to implement (TCO) than Basecamp, and Basecamp is rated higher (98/100) than OneDesk - Help Desk (57/100). OneDesk - Help Desk offers users more features (14) than Basecamp (5).

Looking for the right Project Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Basecamp Vs. OneDesk Inc.

Basecamp: Basecamp is a company spread out across 26 different cities around the world. Started the business back in 1999 (used to be called 37signals, but recently changed the name of the business to Basecamp, to match the name of their most popular product).

OneDesk Inc.: OneDesk is a unified software platform featuring 7 essential product-focused applications that connect colleagues, customers & partners for better-aligned products & services. OneDesk's Unified Product Platform(TM) combines customer feedback management, innovation & idea management, requirements analysis & management, issue tracking, task & projec...

Who is more expensive? Basecamp or OneDesk - Help Desk?

The real total cost of ownership (TCO) of Project Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Basecamp and OneDesk - Help Desk.

Basecamp price starts at $11 per user/month , On a scale between 1 to 10 Basecamp is rated 4, which is lower than the average cost of Project Management software. OneDesk - Help Desk price starts at $30 per user/month , When comparing OneDesk - Help Desk to its competitors, the software is rated 4 - lower than the average Project Management software cost.

Bottom line: Basecamp cost is around the same cost of OneDesk - Help Desk.

Which software includes more/better features?

We've compared Basecamp Vs. OneDesk - Help Desk based on some of the most important and required Project Management features.

Basecamp: Document Management, Project Management, Resource Management, Scheduling, Task Management.

OneDesk - Help Desk: Collaboration, Document Management, Issue Tracking, Project Management, Resource Management.

Target customer size

Basecamp Project Management software serves a wide range of customers from various industries. Customers of the software include businesses of all sizes and a wide range of types.