Compare BigContacts vs SugarCRM

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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
BigContacts
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
88/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$19 per user/month
Hosting
On premise and Cloud
Functionality score
16
Fit small business
Fit medium business
Fit large business
Software review
SugarCRM
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.4/10
License pricing license pricing (if provided by the software vendor)
$60 per user/month
Hosting
Cloud
Functionality score
61
Fit small business
Fit medium business
Fit large business
Software review
8x8
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.2/10
License pricing license pricing (if provided by the software vendor)
$0.04 per license
Hosting
On premise and Cloud
Functionality score
43
Fit small business
Fit medium business
Fit large business
Software review
Chaos
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
90/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.4/10
License pricing license pricing (if provided by the software vendor)
$60 per license
Hosting
NA
Functionality score
9
Fit small business
Fit medium business
Fit large business
Software review
3CLogic
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
84/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
On premise and Cloud
Functionality score
23
Fit small business
Fit medium business
Fit large business
Software review

BigContacts Vs. SugarCRM: Which is better?

Shlomi Lavi / Jan 07, 2020

Looking for the right Contact Management solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor comparison

BigContacts : BigContacts is a software company that develops simple and affordable web based CRM (Customer Relationship Management) software for small business. BigContacts was designed for businesses that have outgrown basic solutions like Excel, Outlook , or ACT!, but don't want the cost and complexity of solutions like Salesforce.Our software has proven to be an invaluable tool for small businesses. Today, we have the privilege of helping several thousand small businesses around the world. We are proud to say that we are making a real difference in the businesses we serve. Don't take our word for it.

SugarCRM : SugarCRM’s mission is to empower organizations to gain and retain customers by providing greater efficiency and control over the sales pipeline. As an open-platform web-based CRM solution, Sugar is easy to customize to meet an organization’s changing needs. It is also affordable, easy-to-use and offers a competitive advantage by providing organizations with a 360-degree view of their customers. Businesses in all vertical markets ranging in size from the SMB through the enterprise leverage the power of Sugar every day. The company is headquartered in Cupertino, California with European headquarters in Munich, Germany and Asia Pacific headquarters in Sydney, Australia.

Pricing/cost comparison

The real cost of Contact Management software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for BigContacts TCO and SugarCRM Enterprise total cost to help with the total cost of ownership calculation.

BigContacts price Starting from $19 per user/month , on a scale between 1 to 10 BigContacts is rated 2, which is much lower than the average cost of Contact Management software. SugarCRM Enterprise price Starting from $60 per user/month , when comparing SugarCRM Enterprise to their competitors, the software is rated 4 - lower than the average Contact Management software cost.

Bottom line:SugarCRM Enterprise is more expensive than BigContacts.

Features and functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared BigContacts Vs. SugarCRM based on some of the most important and required Contact Management features.
BigContacts: Marketing Automation, Sales Automation, Collaboration Center , ..
SugarCRM Enterprise list of features include the following: Customer Service, Email Marketing, Marketing Automation, Sales Automation, Collaboration Center , .

Target customer size

Customers of the software chiefly include small and medium businesses hailing from a wide range of industries. SugarCRM is a system that can benefit all business types: whether you are just starting up your own business, already managing one or looking to upgrade your existing system, SugarCRM Enterprise offers flexible features that can be tailored to your needs.

BigContacts

ITQlick rating
(4.3/5)

Starting from $19 per user/month

BigContacts is a customer relationship management solution for small and medium businesses. It offers marketing and sales automation along with collaboration and analytical capabilities. The software was...

Categories: CRM, Complaint Management, Customer Engagement, Lead Generation, Mac CRM.

SugarCRM

ITQlick rating
(4/5)

Starting from $60 per user/month

SugarCRM is a complete customer relationship management software that is offered on the cloud and serves businesses for any size. The software helps businesses to handle various functions such as sales automat...

Categories: Call Center, Complaint Management, CRM, Customer Service, Customer Support.

Compare screenshots

Compare specifications

BigContacts Specifications

Name: BigContacts
Company: BigContacts
Address Duluth, GA
Platforms: Desktop, Mobile, Cloud

SugarCRM Specifications

Name: SugarCRM Enterprise
Company: SugarCRM
Address Cupertino, CA, USA
Website:https://www.sugarcrm.com/
Platforms: Desktop

Compare features

BigContacts: 3 Features

Marketing Automation
Sales Automation
Collaboration Center

SugarCRM Enterprise: 8 Features

Customer Service
Email Marketing
Marketing Automation
Sales Automation
Collaboration Center
Campaign Management
Case Management
Contact Management