Compare BigPanda and SolarWinds Service Desk - Dec 2022

Shlomi LaviShlomi Lavi / Dec 11, 2022

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Bottom Line: Which is Better - BigPanda or SolarWinds Service Desk?

BigPanda is more expensive to implement (TCO) than SolarWinds Service Desk, and SolarWinds Service Desk is rated higher (94/100) than BigPanda (80/100). SolarWinds Service Desk offers users more features (18) than BigPanda (0). There is a clear winner in this case and it is SolarWinds Service Desk!

Looking for the right Network Monitoring solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

BigPanda Vs. Samanage

BigPanda: This is our team. We're working hard to help you manage and respond to Ops incidents faster. BigPanda is an automation platform for Ops troubleshooting within modern IT environments. BigPanda keeps online businesses up by enabling Ops professionals to automate time intensive troubleshooting tasks, resolve issues faster, and minimize the business ...

Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...

Who is more expensive? BigPanda or SolarWinds?

The real total cost of ownership (TCO) of Network Monitoring software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for BigPanda and SolarWinds.

BigPanda price starts at $199 per user/month , On a scale between 1 to 10 BigPanda is rated 6, which is similar to the average cost of Network Monitoring software. SolarWinds price starts at $19 per technician/month , When comparing SolarWinds to its competitors, the software is rated 4 - lower than the average Network Monitoring software cost.

Bottom line: BigPanda is more expensive than SolarWinds.

Which software includes more/better features?

We've compared BigPanda Vs. SolarWinds Service Desk based on some of the most important and required Network Monitoring features.

BigPanda: We are still working to collect the list of features for BigPanda.

SolarWinds: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey.

Target customer size

Customers of the software include small and medium businesses as well as large enterprises. SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations.



BigPanda

ITQlick rating
(5/5)

starts at $199 per user/month

BigPanda is an incident response management solution for businesses of all sizes. It offers such services as alert clustering, alert correlation, alert visualization, and others. The software was design...

Categories: Performance Management, Communications, VoIP, Data Management.

SolarWinds Service Desk

ITQlick rating
(5/5)

starts at $19 per technician/month

SolarWinds Help-desk is cloud-based help-desk and customer service solution designed for businesses of any size. The solution features include change management, IT asset management and incident management and ...

Categories: Billing & Invoicing, Document Management, Banking CRM, Customer Loyalty, Feedback Management.

Compare specifications

Compare features

BigPanda: 0 Features

We are working to collect the list of features

SolarWinds: 18 Features

Asset Management
Billing and Invoicing
Change Management
Contract Management
Customer Survey
Email Integration
Incident / Request Management
ITIL Compliant
Knowledge Base/FAQ
LDAP/Active Directory Synchronization
Mobile Integration
Multi-Site Support
Remote Control Access
Reporting
Rules/Workflows
Scheduling
Self Service Portal
Service Level Agreements
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
BigPanda
ITQlick rating
5/5
Score
80/100
Pricing
6.4/10
License pricing
$199 per user/month
Functionality
12
Compare
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Spectrum
ITQlick rating
4/5
Score
92/100
Pricing
9.2/10
License pricing
$49.99 per month
Functionality
10
AdRem Ne...
ITQlick rating
5/5
Score
90/100
Pricing
3.6/10
License pricing
$1,500 per license
Functionality
4
Network ...
ITQlick rating
4.5/5
Score
85/100
Pricing
8/10
License pricing
$1,750 per license
Functionality
4

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.