Compare BigPanda and Whatfix - Oct 2022

Shlomi LaviShlomi Lavi / Oct 06, 2022

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Bottom Line: Which is Better - BigPanda or Whatfix?

BigPanda is more expensive to implement (TCO) than Whatfix, and BigPanda is rated higher (80/100) than Whatfix (77/100).

Looking for the right Network Monitoring solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

BigPanda Vs. WHATFIX

BigPanda: This is our team. We're working hard to help you manage and respond to Ops incidents faster. BigPanda is an automation platform for Ops troubleshooting within modern IT environments. BigPanda keeps online businesses up by enabling Ops professionals to automate time intensive troubleshooting tasks, resolve issues faster, and minimize the business ...

WHATFIX: Whatfix is an award winning SaaS-based platform launched in April 2013, that allows businesses create interactive guides on their web platforms. Our patent pending technology can be integrated with ease across all user touch-points inside web applications. We empower businesses to ease user onboarding, improve support and reduce training effort.

Who is more expensive? BigPanda or Whatfix?

The real total cost of ownership (TCO) of Network Monitoring software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for BigPanda and Whatfix.

BigPanda price starts at $199 per user/month , On a scale between 1 to 10 BigPanda is rated 6, which is similar to the average cost of Network Monitoring software. Whatfix price starts at $1,200 per year , When comparing Whatfix to its competitors, the software is rated 6 - similar to the average Network Monitoring software cost.

Bottom line: BigPanda cost is around the same cost of Whatfix.

Which software includes more/better features?

We've compared BigPanda Vs. Whatfix based on some of the most important and required Network Monitoring features.

BigPanda: We are still working to collect the list of features for BigPanda.

Whatfix: We are still working to collect the list of features for Whatfix.

Target customer size

Customers of the software include small and medium businesses as well as large enterprises. The typical customers of Whatfix are the entrepreneurs engaging in wide array of small (with 10 to 100 employees) and/or medium-sized (with 100 to 1,000 employees) businesses that fully utilizes the services from IT, web and data hosting and other related information services sectors, mainly with IT management and employee management and customer service.



BigPanda

ITQlick rating
(5/5)

starts at $199 per user/month

BigPanda is an incident response management solution for businesses of all sizes. It offers such services as alert clustering, alert correlation, alert visualization, and others. The software was design...

Categories: Performance Management, Communications, VoIP, Data Management.

Whatfix

ITQlick rating
(4.7/5)

starts at $1,200 per year

Whatfix is a performance support platform for businesses to ease onboarding, enhance support and cut training effort for its users.

Categories: Customer Loyalty, Customer Service, Employee Recognition, Training, IT Management.

Compare specifications

Compare features

BigPanda: 0 Features

We are working to collect the list of features

Whatfix: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
BigPanda
ITQlick rating
5/5
Score
80/100
Pricing
6.4/10
License pricing
$199 per user/month
Functionality
12
Compare
Whatfix
ITQlick rating
4.7/5
Score
77/100
Pricing
6/10
License pricing
$1,200 per year
Functionality
10
Spectrum
ITQlick rating
4/5
Score
92/100
Pricing
9.2/10
License pricing
$49.99 per month
Functionality
10
AdRem Ne...
ITQlick rating
5/5
Score
90/100
Pricing
3.6/10
License pricing
$1,500 per license
Functionality
4
Network ...
ITQlick rating
4.5/5
Score
85/100
Pricing
8/10
License pricing
$1,750 per license
Functionality
4

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.