BirdEye Vs Olark (Jul 2020)
Shlomi Lavi / Jul 23, 2020
We publish unbiased reviews, our opinions are our own and are not influenced by payments from advertisers. Learn more in our advertiser disclosure.
Bottom Line: Which is Better - BirdEye or Olark?
BirdEye is more expensive to implement (TCO) than Olark, Olark is rated higher (91/100) than BirdEye (89/100). BirdEye offers more features (7) to their users than Olark (3).
Looking for the right Chat solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:
How BirdEye compares with Olark?
BirdEye: Monitor reviews, social channels, and surveys in one place. Solve problems before they become problems. Promote authentic reviews across the web to reach more prospective customers and drive more traffic. Dive beneath feedback with Natural Language Processing (NLP) insights to uncover root cause driving customer sentiment, and make improvements whe...
Olark: Olark is: Ben Congleton, Roland Osborne, Matt Pizzimenti, Zach Steindler, Aaron Wilson, Bill Thompson, Brandon Dimcheff, Sunir Shah, Lindsay Elia, Jeff Zellner, Ryan LaBarge, Joe Westhead, Kyle Lambert, Laure Parsons, Fernando Takai, and Nick MacInnis. We build slick software (and climb Redwoods) Formally launched in August of 2009, we receiv...
Who's more expensive? BirdEye or Olark?
The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for BirdEye and Olark.
BirdEye price starts at $3,000 per year , on a scale between 1 to 10 BirdEye is rated 8, which is higher than the average cost of Chat software. Olark price starts at $12 per user/month , when comparing Olark to their competitors, the software is rated 2 - much lower than the average Chat software cost.
Bottom line: BirdEye is more expensive than Olark.
Which software includes more/better features?
As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared BirdEye Vs. Olark based on some of the most important and required Chat features. BirdEye: Dashboard, Customer Success, Campaign Management, Social Media, Sentiment Analysis, Social Media Metrics, Reputation Management. Olark: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
BirdEye's typical customers include: Small, medium and large size businesses, Olark is suitable for startup marketers, small companies and companies providing online services.
Compare specifications
BirdEye Specifications
| ITQlick Score: | 89/100 |
|---|---|
| ITQlick Rating: | (4.8/5) |
| Pricing: | 8/10 - high cost |
| Category: | Chat -> BirdEye |
| Company: | BirdEye |
| Pricing: | starts at $3,000 per year |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Cloud |
| Links: | BirdEye review, BirdEye pricing, BirdEye alternatives |
Olark Specifications
| ITQlick Score: | 91/100 |
|---|---|
| ITQlick Rating: | (4.6/5) |
| Pricing: | 2/10 - low cost |
| Category: | Chat -> Olark |
| Company: | Olark |
| Pricing: | starts at $12 per user/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | Olark review, Olark pricing, Olark alternatives |
Compare features
BirdEye: 7 Features
Olark: 3 Features
Author
Shlomi Lavi
Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.