BirdEye Vs Pipedrive (Jul 2020)

BirdEye Vs. Pipedrive: Which is better?

Shlomi Lavi / Jul 23, 2020

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Looking for the right Chat solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor comparison

BirdEye: Monitor reviews, social channels, and surveys in one place. Solve problems before they become problems. Promote authentic reviews across the web to reach more prospective customers and drive more traffic. Dive beneath feedback with Natural Language Processing (NLP) insights to uncover root cause driving customer sentiment, and make improvements where it counts. With the BirdEye platform, it’s easy to get more feedback, more insights, and more loyal customers.

Pipedrive: Pipedrive's roots are in direct sales. As sales managers and trainers, two of the co-founders experienced an increasing amount of pain with CRM software. There simply was no good solution for managing the company's sales pipeline. So in 2010 they teamed up with talented developers to create Pipedrive, a simple and yet powerful tool for managing sales. We have offices in San Francisco, CA and Tallinn, Estonia. And we are proud to be part of AngelPad alumni.

Pricing/cost comparison

The real cost of Chat software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for BirdEye TCO and Pipedrive total cost to help with the total cost of ownership calculation.

BirdEye price Starting from $3,000 per year , on a scale between 1 to 10 BirdEye is rated 8, which is higher than the average cost of Chat software. Pipedrive price Starting from $12 per user/month , when comparing Pipedrive to their competitors, the software is rated 2 - much lower than the average Chat software cost.

Bottom line: BirdEye is more expensive than Pipedrive.

Features and functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared BirdEye Vs. Pipedrive based on some of the most important and required Chat features.
BirdEye: Dashboard, Customer Success, Campaign Management, Social Media, Sentiment Analysis, Social Media Metrics, Reputation Management, ..
Pipedrive list of features include the following: Customer Service, Marketing Automation, Sales Automation, Collaboration Center , .

Target customer size

BirdEye's typical customers include: Small business, Medium business, Large business, Pipedrive is best for freelancers, mid-size businesses, not for profit organizations and small businesses.