BirdEye Vs WhosOn (May 2021)

Shlomi LaviShlomi Lavi / May 21, 2021

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Bottom Line: Which is Better - BirdEye or WhosOn?

BirdEye is more expensive to implement (TCO) than WhosOn, WhosOn is rated higher (90/100) than BirdEye (89/100). BirdEye offers more features (7) to their users than WhosOn (3).

Looking for the right Chat solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:

How BirdEye compares with Parker Software ?

BirdEye: Monitor reviews, social channels, and surveys in one place. Solve problems before they become problems. Promote authentic reviews across the web to reach more prospective customers and drive more traffic. Dive beneath feedback with Natural Language Processing (NLP) insights to uncover root cause driving customer sentiment, and make improvements whe...

Parker Software : Parker Software is a UK based independent software house. Established in 2003 we have offices in the USA and the UK. Parker Software develops innovative software aimed at companies that do business on the web.

Who's more expensive? BirdEye or WhosOn?

The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for BirdEye and WhosOn.

BirdEye price starts at $3,000 per year , on a scale between 1 to 10 BirdEye is rated 8, which is higher than the average cost of Chat software. WhosOn price starts at $33 per user/month , when comparing WhosOn to their competitors, the software is rated 4 - lower than the average Chat software cost.

Bottom line: BirdEye is more expensive than WhosOn.

Which software includes more/better features?

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared BirdEye Vs. WhosOn based on some of the most important and required Chat features. BirdEye: Dashboard, Customer Success, Campaign Management, Social Media, Sentiment Analysis, Social Media Metrics, Reputation Management. WhosOn: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

BirdEye's typical customers include: Small, medium and large size businesses, and WhosOn's target customer size include: Small, medium and large size businesses.

BirdEye

ITQlick rating
(4.8/5)

starts at $3,000 per year

Birdeye is a cloud-based reputation management software that is designed to assist businesses in converting their customers into an influential marketing engine.

Categories: Dashboards & KPIs, Customer Loyalty, Employee Performance Management, Campaign Management.

WhosOn

ITQlick rating
(4.1/5)

starts at $33 per user/month

WhosOn is a growing cloud-based Website analysis software, it is designed to support small, medium and large size business. WhosOn received a rating of 4.1 from ITQlick team. The software cost is considered aff...

Categories: Chat, Web analytics.

Compare specifications

BirdEye Specifications

ITQlick Score: 89/100
ITQlick Rating: (4.8/5)
Pricing: 8/10 - high cost
Category: Chat -> BirdEye
Company: BirdEye
Pricing: starts at $3,000 per year
Typical customers: Small, medium and large size businesses
Platforms: Cloud
Links: BirdEye review, BirdEye pricing, BirdEye alternatives

WhosOn Specifications

ITQlick Score: 90/100
ITQlick Rating: (4.1/5)
Pricing: 4/10 - average cost
Category: Chat -> WhosOn
Company: Parker Software
Pricing: starts at $33 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop
Links: WhosOn review, WhosOn pricing, WhosOn alternatives

Compare features

BirdEye: 7 Features

Dashboard
Customer Success
Campaign Management
Social Media
Sentiment Analysis
Social Media Metrics
Reputation Management

WhosOn: 3 Features

Data Import/Export
Basic Reports
Online Customer Support
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
BirdEye
ITQlick rating
4.8/5
Score
89/100
Pricing
8/10
License pricing
$3,000 per year
Functionality
15
Compare
WhosOn
ITQlick rating
4.1/5
Score
90/100
Pricing
4/10
License pricing
$33 per user/month
Functionality
5
Review
Olark
ITQlick rating
4.6/5
Score
91/100
Pricing
2.4/10
License pricing
$19 per month
Functionality
5
Review
Pure
ITQlick rating
4.6/5
Score
90/100
Pricing
2.8/10
License pricing
$39 per month
Functionality
5
Review
Chatra
ITQlick rating
4.8/5
Score
90/100
Pricing
3/10
License pricing
$15 per user/month
Functionality
14
Review
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.