Compare Bitrix24 and Capsule CRM - Mar 2023

Shlomi Lavi

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Bottom Line: Which is Better - Bitrix24 or Capsule CRM?

Bitrix24 is more expensive to implement (TCO) than Capsule CRM, and Capsule CRM is rated higher (94/100) than Bitrix24 (90/100). Bitrix24 offers users more features (10) than Capsule CRM (3).

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Bitrix, Inc. Vs. Cloudwork

Bitrix, Inc.: Bitrix is a privately-owned company developing advanced business communications platforms to bridge SMBs with their customers (Internet), partners (Extranet) and employees (Intranet). Founded in 1998 and located in Alexandria, VA, Bitrix now incorporates 90+ staff, 60,000+ customers and 6,000+ partners worldwide with regional sales offices located ...

Cloudwork: CloudWork is an integration as a service platform that allows anyone to build connections between business and social media apps. We take advantage of public APIs to enable tasks automation. As a result businesses are able to automate boring tasks, save time and increase productivity by defining triggers and actions with just a few clicks.

Who is more expensive? Bitrix24 or Capsule CRM?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Bitrix24 and Capsule CRM.

Bitrix24 price starts at $61 per month , On a scale between 1 to 10 Bitrix24 is rated 6, which is similar to the average cost of CRM software. Capsule CRM price starts at $18 per user/month , When comparing Capsule CRM to its competitors, the software is rated 2 - much lower than the average CRM software cost.

Bottom line: Bitrix24 is more expensive than Capsule CRM.

Which software includes more/better features?

We've compared Bitrix24 Vs. Capsule CRM based on some of the most important and required CRM features.

Bitrix24: Basic Reports, Chat, Data Import/Export, Online Customer Support, Version Control, Document Management, Project Management, Contact Management.

Capsule CRM: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Bitrix24 is suitable for small companies, online shops and sales department of various companies that are looking for a unified platform where they can share files and work on projects together. Customers of the software mainly include small and medium businesses from different industrial backgrounds.