Compare Bitrix24 and Symantec ServiceDesk - Mar 2023
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Bottom Line: Which is Better - Bitrix24 or Symantec ServiceDesk?
Symantec ServiceDesk is more expensive to implement (TCO) than Bitrix24, and Bitrix24 is rated higher (90/100) than Symantec ServiceDesk (75/100). Bitrix24 offers users more features (10) than Symantec ServiceDesk (0). There is a clear winner in this case and it is Bitrix24!
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Bitrix, Inc. Vs. Symantec
Bitrix, Inc.: Bitrix is a privately-owned company developing advanced business communications platforms to bridge SMBs with their customers (Internet), partners (Extranet) and employees (Intranet). Founded in 1998 and located in Alexandria, VA, Bitrix now incorporates 90+ staff, 60,000+ customers and 6,000+ partners worldwide with regional sales offices located ...
Symantec: Symantec helps consumers and organizations secure and manage their information-driven world. Symantec is a global leader in providing security, storage and systems management solutions to help our customers – from consumers and small businesses to the largest global organizations – secure and manage their information against more risks at more po...
Who is more expensive? Bitrix24 or Symantec ServiceDesk?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Bitrix24 and Symantec ServiceDesk.
Bitrix24 price starts at $61 per month , On a scale between 1 to 10 Bitrix24 is rated 6, which is similar to the average cost of CRM software. Symantec ServiceDesk accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Bitrix24 is rated 6, which is similar to the average cost of CRM software.
Bottom line: Symantec ServiceDesk is more expensive than Bitrix24.
Which software includes more/better features?
We've compared Bitrix24 Vs. Symantec ServiceDesk based on some of the most important and required CRM features.
Bitrix24: Basic Reports, Chat, Data Import/Export, Online Customer Support, Version Control, Document Management, Project Management, Contact Management.
Symantec ServiceDesk: We are still working to collect the list of features for Symantec ServiceDesk.
Target customer size
Bitrix24 is suitable for small companies, online shops and sales department of various companies that are looking for a unified platform where they can share files and work on projects together. and Symantec ServiceDesk's target customer size include: Small, medium and large size businesses.
Symantec ServiceDesk
Symantec ServiceDesk is a leading cloud-based CRM software, it is designed to support small, medium and large size business. Symantec ServiceDesk received a rating of 4.5 from ITQlick team. The software cost is...
Compare PricingCompare specifications
Bitrix24 Specifications
ITQlick Score: | 90/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | CRM -> Bitrix24 review |
Company: | Bitrix, Inc. |
Pricing: | starts at $61 per month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Bitrix24 review, Bitrix24 pricing, Bitrix24 alternatives |
Symantec ServiceDesk Specifications
ITQlick Score: | 75/100 |
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ITQlick Rating: |
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Pricing: | 8/10 - high cost |
Category: | CRM -> Symantec ServiceDesk review |
Company: | Symantec |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Cloud |
Links: | Symantec ServiceDesk review, Symantec ServiceDesk pricing, Symantec ServiceDesk alternatives |
Compare features
Bitrix24: 10 Features
Symantec ServiceDesk: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.