Compare Bloomfire and 8x8 Contact Center - Mar 2022

Shlomi LaviShlomi Lavi / Mar 09, 2022

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Bottom Line: Which is Better - Bloomfire or 8x8 Contact Center?

8x8 Contact Center is more expensive to implement (TCO) than Bloomfire, and 8x8 Contact Center is rated higher (93/100) than Bloomfire (76/100). 8x8 Contact Center offers users more features (14) than Bloomfire (9).

Looking for the right Knowledge Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Bloomfire Vs. 8x8, INC

Bloomfire: Since launch, thousands of organizations both large and small all over the world have adopted Bloomfire as a tool to ignite human potential. This growth and compelling mission has attracted to Bloomfire some of the greatest minds in design, user experience research, software development, and organizational development.

8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...

Who is more expensive? Bloomfire or 8x8 Contact Center?

The real total cost of ownership (TCO) of Knowledge Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Bloomfire and 8x8 Contact Center.

Bloomfire price starts at $25 per user/month , On a scale between 1 to 10 Bloomfire is rated 2, which is much lower than the average cost of Knowledge Management software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average Knowledge Management software cost.

Bottom line: Bloomfire cost is around the same cost of 8x8 Contact Center.

Which software includes more/better features?

We've compared Bloomfire Vs. 8x8 Contact Center based on some of the most important and required Knowledge Management features.

Bloomfire: Software Customization, HR Management, Recruiting, LMS, Collaboration Management, Course Authoring, Custom Functionality, eLearning.

8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.

Target customer size

Bloomfire is suitable for all types of organizations from small business to large enterprises and non profits. 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.

Bloomfire

ITQlick rating
(4.3/5)

starts at $25 per user/month

Bloomfire is web-based software that helps companies that have huge teams and need to collaborate often. This is an application that helps people to share knowledge amongst the group. With Bloomfire, you can ea...

Categories: Automatic Call Distribution (ACD), CRM, Complaint Management, Customer Loyalty.

8x8 Contact Center

ITQlick rating
(3.9/5)

starts at $15 per user/month

8x8 Virtual Contact Center is a cloud-based call center solution that delivers greater productivity and flexible call center management. It works with 8x8 Virtual Office VoIP phone service to give users an easy...

Categories: Automatic Call Distribution (ACD), Call Monitoring, Call Recording, Conference Calling, CRM.

Compare specifications

Compare features

Bloomfire: 9 Features

Software Customization
HR Management
Recruiting
LMS
Collaboration Management
Course Authoring
Custom Functionality
eLearning
User Access Controls

8x8 Contact Center: 14 Features

ACD (Automatic Call Distribution)
ANI (Automatic Number Identification)
Call Conferencing
Call Queue Management
Call Recording
CRM with Call Center
CTI (Computer Telephony Integration)
DTMF (Dial Tone Multi-Frequency)
IVR (Interactive Voice Response)
Real Time Reporting
Virtual Call Center Support
Call Recording
Virtual Call Center Support
VoIP
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Bloomfire
ITQlick rating
4.3/5
Score
76/100
Pricing
2/10
License pricing
$25 per user/month
Functionality
30
Compare
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
Yext
ITQlick rating
3.3/5
Score
91/100
Pricing
6.4/10
License pricing
$199 per year
Functionality
3
Review
KnowledgeOwl
ITQlick rating
4.7/5
Score
89/100
Pricing
2/10
License pricing
$79 per month
Functionality
7
Lessons
ITQlick rating
4.5/5
Score
84/100
Pricing
2/10
License pricing
$8 per user/month
Functionality
15

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.