Shlomi Lavi /
Mar 09, 2022
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Bottom Line: Which is Better - Bloomfire or 8x8 Contact Center?
8x8 Contact Center is more expensive to implement (TCO) than Bloomfire, and 8x8 Contact Center is rated higher (93/100) than Bloomfire (76/100). 8x8 Contact Center offers users more features (14) than Bloomfire (9).
Looking for the right Knowledge Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Bloomfire Vs. 8x8, INC
Bloomfire: Since launch, thousands of organizations both large and small all over the world have adopted Bloomfire as a tool to ignite human potential. This growth and compelling mission has attracted to Bloomfire some of the greatest minds in design, user experience research, software development, and organizational development.
8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...
Who is more expensive? Bloomfire or 8x8 Contact Center?
The real total cost of ownership (TCO) of Knowledge Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Bloomfire and 8x8 Contact Center.
Bloomfire price starts at $25 per user/month , On a scale between 1 to 10 Bloomfire is rated 2, which is much lower than the average cost of Knowledge Management software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average Knowledge Management software cost.
Bottom line: Bloomfire cost is around the same cost of 8x8 Contact Center.
Which software includes more/better features?
We've compared Bloomfire Vs. 8x8 Contact Center based on some of the most important and required Knowledge Management features.
Bloomfire: Software Customization, HR Management, Recruiting, LMS, Collaboration Management, Course Authoring, Custom Functionality, eLearning.
8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.
Target customer size
Bloomfire is suitable for all types of organizations from small business to large enterprises and non profits. 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.