BOSS Support Central Vs devContact (Nov 2020)
Shlomi Lavi / Nov 02, 2020
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devContact
devContact is a help desk software designed as an online solution to help handle user retention, feedbacks, bad reviews, and customer support problems.
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BOSS Support Central Specifications
| ITQlick Score: | 84/100 |
|---|---|
| ITQlick Rating: | (4.5/5) |
| Pricing: | 2/10 - low cost |
| Category: | Help Desk -> BOSS Support Central |
| Company: | BOSS - Business Oriented Software Solutions. |
| Pricing: | starts at $19 per user/month |
| Typical customers: | SMBs |
| Platforms: | Desktop, Mobile |
| Links: | BOSS Support Central review, BOSS Support Central pricing, BOSS Support Central alternatives |
devContact Specifications
| ITQlick Score: | 85/100 |
|---|---|
| ITQlick Rating: | (4.8/5) |
| Pricing: | 2/10 - low cost |
| Category: | Help Desk -> devContact |
| Company: | devContact |
| Typical customers: | Small businesses and start ups |
| Platforms: | Desktop, Mobile |
| Links: | devContact review, devContact pricing, devContact alternatives |
Compare features
BOSS Support Central: 0 Features
devContact: 0 Features
Bottom Line: Which is Better - BOSS Support Central or devContact?
BOSS Support Central is more expensive to implement (TCO - Total Cost of Ownership) than devContact, devContact is rated higher (85/100) than BOSS Support Central (84/100).
Looking for the right Help Desk solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:
How BOSS - Business Oriented Software Solutions. compares with devContact?
BOSS - Business Oriented Software Solutions.: Founded in 1991, BOSS Solutions is a U.S. Company providing innovative software solutions to meet the need of customers in service management. The company’s major product lines are BOSSDesk that provides IT Service Management on the Cloud, BOSS Support Central – that provides IT Service Management On-Premise, and BOSS811 a one call ticket managemen...
devContact: Cut down on your support tickets with a built-in help desk module comprising FAQs and Knowledge-base. Customers can perform keyword search to find solutions to their problems.
Who's more expensive? BOSS Support Central or devContact?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for BOSS Support Central and devContact.
BOSS Support Central price starts at $19 per user/month , on a scale between 1 to 10 BOSS Support Central is rated 2, which is much lower than the average cost of Help Desk software. devContact accurate pricing info is available upon request (they don't share it publicly), however , on a scale between 1 to 10 BOSS Support Central is rated 2, which is much lower than the average cost of Help Desk software.
Bottom line: BOSS Support Central cost is around the same cost of devContact.
Which software includes more/better features?
As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared BOSS Support Central Vs. devContact based on some of the most important and required Help Desk features. BOSS Support Central: We are still working to collect the list of features for BOSS Support Central. devContact: We are still working to collect the list of features for devContact.
Target customer size
Boss Support Central is ideal for small, medium, and large IT and Project Management Companies. and devContact's target customer size include: Small businesses and start ups.
Author
Shlomi Lavi
Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.